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Error sending "Email": Service not active

Votes:

0

Today I began to receive messages that PRTG mail does not go. The error will make such a text.

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TOctNotifyEmail.Send:(4) Exception4 at step: 100. Error sending "Email": Service not active

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I did not change the PRTG settings.

WTF??

prtg smpt smtp-delivery

Created on Oct 24, 2022 5:41:47 PM



1 Reply

Votes:

0

Hello Santrex,

in this case please contact our support directly, to help you in this matter the fastest be sure to attach a support bundle with log files.

To do this please open the PRTG web interface and select "Contact Support" on the bottom right corner.
Verify that your mail address is correct and select Technical issue and fill out the form with as many information as possible.
Me or my colleagues will then take a look at the support bundle and the included logs and can troubleshoot the cause of this error message.

Kind regards,
Johannes Beyerlein, Technical Support Team

Created on Oct 27, 2022 8:23:05 PM by Johannes Beyerlein [Paessler Support]




Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.