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PRTG Trial Activation Not working



I'm trying to activate the trial on a new install using the offline activation, and it keeps giving me an error: Not Activated (Failed to establish secure connection Socket Error # 10054 Connection reset by peer.)

My understanding was that I did not have to open firewalls, or use a proxy, to do the manual activation. This is on a new 2019 server build within our network.

activation error trial

Created on Oct 27, 2022 3:11:50 PM

1 Reply



I ended up uninstalling PRTG, and then tried reinstalling. I'm not sure if installing it to a different drive than C was the cause. I tried reinstalling to the D drive again, and this time the system ID appeared when I clicked on the offline activation. If you have the same issue, I would try doing this.

Created on Oct 28, 2022 1:10:34 PM

Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.