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Eventviewer WMI Sensor not working

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After Windows Server 2012 update at 08.11.2022 the sensor will not connect and says he has not retrieved data since hours. Any idea

eventviewer prtg wmi

Created on Nov 10, 2022 6:22:01 AM



3 Replies

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Hello Olaf,

First thing that I have in mind would be a restart of both, PRTG Probe that has the affected sensor and the monitored machine. Based on your description, I would assume that the WMI interface of the target/updated device is affected and does not properly respond to the WMI queries sent out by PRTG.

Does the restart somewhat affect the sensor?

Best,
Sebastian

Created on Nov 14, 2022 8:58:00 AM by Sebastian Kniege [Paessler Support]



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Hi Sebastain, thanks for your answer, but that hasn´t helped, still the same issue

Created on Nov 15, 2022 11:59:02 AM



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Hi Olaf,

In this case it would be best, if you reach out to us via our Helpdesk Portal. Please raise a ticket through the portal to have some of us actually checking your log files and your current sensor configuration.

Detailed sensor analysis excels the scope of this knowledge base unfortunately.

Best,
Sebastian

Created on Nov 16, 2022 5:09:30 AM by Sebastian Kniege [Paessler Support]




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