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Response time index is unstable except PRTG is between 21:00 and 24:00 every day.

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hello I am currently using PRTG version 21.4.72.1649 of PRTG. This server is set up as a VM and the Syslog Server is also in use.

Delays in response occur at all but scheduled times from a moment. But only between 21:00 and 24:00 Probe Health works normally.

Can you tell me why?

Note that, Unnecessary services running on the server and the Syslog Server are also stopped.

I want to upload a screenshot, but I can't.

core-problem probe-problem response-time-delay

Created on Nov 28, 2022 11:29:10 PM



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Hello Seung
Thanks for reaching us
It would be hard to know what could be affecting your server without monitoring data and/or logs. We would have to take a closer look at your system to determine what is affecting it at that time. Usually, there is a backup or a report that could be scheduled at that time that could be affecting the overall performance of PRTG.
As for now, you could start by upgrading PRTG to a more stable and secure version, (Laters available .81) and let us know if the issue persists. If so, please open a ticket at [email protected] and make sure to include a support bundle for further analysis.

Created on Dec 2, 2022 4:33:33 PM by Luis Quesada (Paessler Technical Support)




Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.