What is this?

This knowledgebase contains questions and answers about PRTG Network Monitor and network monitoring in general.

Learn more

PRTG Network Monitor

Intuitive to Use. Easy to manage.
More than 500,000 users rely on Paessler PRTG every day. Find out how you can reduce cost, increase QoS and ease planning, as well.

Free Download

Top Tags


View all Tags

Why is there no place to download preview or beta versions of PRTG desktop?

Votes:

0

download other versions

desktop preview-versions prtg

Created on Dec 19, 2022 4:19:28 PM



9 Replies

Votes:

0

Hi Joseph,

You can switch between the Stable and the Preview channel in the settings of the Desktop Client. There is no separate download site I'm afraid.

Kind regards,
Felix Saure, Technical Support Team

Created on Dec 21, 2022 11:24:40 AM by Felix Saure [Paessler Support]



Votes:

0

When preview says that there is a new version and it errors out with a "Check Sum" Error, then what?

Created on Dec 22, 2022 1:02:10 PM



Votes:

0

Hello Joseph,

This most likely happens when there is some kind of HTTP Proxy involved during the update. If this is the case, you can try to configure the proxy to let the clients bypass the proxy for the required URLs for updating.

A direct download link is just available for the stable version: https://www.paessler.com/prtg-desktop

Kind regards,
Felix Saure, Technical Support Team

Created on Dec 23, 2022 7:06:53 AM by Felix Saure [Paessler Support]



Votes:

0

I can download the Stable version without issue, it's just the Preview that it errors out on.

Created on Dec 27, 2022 2:19:53 PM



Votes:

0

Hello Joseph,

Can you upload an image of the error message you receive while trying to update? Or share the error message with us? Thanks in advance!

Kind regards,
Felix Saure, Technical Support Team

Created on Jan 2, 2023 6:00:37 AM by Felix Saure [Paessler Support]



Votes:

0

the box that opens to show download progress changes to Update failed and where the progress bar is supposed to be it says Checksum failed

Created on Jan 3, 2023 1:06:58 PM



Votes:

0

Hello Joseph,

You did not yet confirm if you use a proxy server for outgoing connections, or application firewalls. Can you test it without such systems?

Kind regards,
Felix Saure, Technical Support Team

Created on Jan 4, 2023 6:42:25 AM by Felix Saure [Paessler Support]



Votes:

0

We do not use a proxy server

Created on Jan 4, 2023 12:57:13 PM



Votes:

0

Hi Joseph,
Could you please open a ticket for our support, so that we can check the issue further?
Please click here.

Created on Jun 7, 2023 8:23:20 AM by Marijan Horsky [Paessler Support]




Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.