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Ajax Error at "Create Configuration Snapshot"

Votes:

0

Hi Support,

i have this problem a long time now. But now i have a little time to post it here :)

Everytime before i plan an update of the PRTG core server, i do the "Create Configuration Snapshot". When i click the button "Create" then the button changes to "Working..." and after some seconds in the bottom right corner appears the Ajax Error: timeout. It seems that creation of the snapshot is now never ending because the "Working..." will never change. But if i check the file location, the snapshot is created and everything is ok. So it is not a big problem, but maybe you can fix this ;)

Many thanks.

Best regards Matthias

ajax error prtg

Created on Mar 14, 2023 6:07:58 AM



2 Replies

Votes:

0

Hello Matthias,

I couldn't reproduce the issue so it seems to be a local issue in your installation. If you want us to take a closer look, feel free to reach out to us directly via mail at [email protected] and send us a support bundle containing the log files from PRTG. For this, you can open the support dialog "Contact Support" in the lower right corner of the WebUI.

Created on Mar 15, 2023 9:24:52 AM by Timo Dambach [Paessler Support]



Votes:

0

Hi Timo,

thanks, i will write a mail ;)

Many thanks. Matthias

Created on Mar 15, 2023 9:34:17 AM




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