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Notifications not working



I have been working with PRTG licensed since December 2022 and on 3 occassions the notifications (email and teams) failed to send. I checked the logs Entries and it appears it send the alert/notification but nothing arrive to my email or teams channel.

The common resolution is to restart the main probe (core) but I wonder if there's a different way to solve this.

email not-working notification teams

Created on Mar 30, 2023 10:03:34 PM

1 Reply



​ You can enable the Notification Debug Logging in order to get a detail of the communication between the PRTG and the Mail server. Please follow this procedure https://kb.paessler.com/en/topic/55363-how-can-i-enable-notification-delivery-logging To enable the logging, then after the test have been done send us the debug logs.

There you can know for sure if the email is sent correctly, then the problem can be at the email server side.

Created on Apr 6, 2023 3:52:31 AM by  Jonathan Mena [Paessler Technical Support]

Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.