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IPMI sensor error after my-prtg.com update to latest version 23.2.83.1760+

Votes:

1

After update to latest version of my-prtg.com, all my IPMI sensor (on 3 clients) are in error. I delete and reconfigure, i execute command ipmiutil.exe health (see output velow) but i receive error: The request has timed out because the sensor is waiting for mutex. For more information, see https://kb.paessler.com/en/topic/57133. (code: PE035) What can i do?

C:\Program Files (x86)\PRTG Network Monitor\Sensor System>ipmiutil.exe health -N XX.XX.X.XX -U (username) -P (password)
ipmiutil health ver 3.18
Connecting to node  XX.XX.X.XX
BMC manufacturer  = 002a7c (SuperMicro), product = 0838
BMC version       = 3.65, IPMI v2.0
IPMI driver type  = 6        (lan)
Power State       = 00       (S0: working)
Selftest status   = 0055     (OK)
Chassis Status    = 21 00 40 00 (on, see below)
        chassis_power       = on
        pwr_restore_policy  = last_state
        chassis_intrusion   = inactive
        front_panel_lockout = inactive
        drive_fault         = false
        cooling_fan_fault   = false
Power On Hours    = 22703 hours (945 days)
BMC LAN Channels  = 1
Chan 1 AuthTypes  = MD2 MD5 Straight_Passwd
ipmiutil health, completed successfully

C:\Program Files (x86)\PRTG Network Monitor\Sensor System>ipmiutil.exe health -N XX.XX.X.XX-U (username) -P (password)
ipmiutil health ver 3.18
Connecting to node  XX.XX.X.XX
BMC manufacturer  = 002a7c (SuperMicro), product = 0838
BMC version       = 3.65, IPMI v2.0
IPMI driver type  = 6        (lan)
Power State       = 00       (S0: working)
Selftest status   = 0055     (OK)
Chassis Status    = 21 00 40 00 (on, see below)
        chassis_power       = on
        pwr_restore_policy  = last_state
        chassis_intrusion   = inactive
        front_panel_lockout = inactive
        drive_fault         = false
        cooling_fan_fault   = false
Power On Hours    = 24574 hours (1023 days)
BMC LAN Channels  = 1
Chan 1 AuthTypes  = MD2 MD5 Straight_Passwd
ipmiutil health, completed successfully

Thanks

ipmi ipmiutil my-prtg-com

Created on Apr 28, 2023 12:49:06 PM

Last change on May 2, 2023 6:19:08 AM by Felix Wiesneth [Paessler Support]



6 Replies

Votes:

0

Hello Simone,

Does your device use IPMI version 2.0?
If that is the case, I would suggest that you use our Redfish System Health Sensor for the monitoring.

Kind regards,
Sasa Ignjatovic, Tech Support Team

Created on May 2, 2023 9:32:13 AM by Sasa Ignjatovic [Paessler Support]



Votes:

0

I have the same issue with IPMI. Also Supermicro (X11) I could not get the Redfish Sensor working (always forbidden error). I bought and activated the SFT-OOB-LIC license but still not working.

Created on May 7, 2023 5:53:43 PM



Votes:

0

@Smooth,

I would suggest that you open a support ticket for this issue. Please include screenshots from one of the affected sensors when opening the ticket.

Kind regards,
Sasa Ignjatovic, Tech Support Team

Created on May 8, 2023 7:14:31 AM by Sasa Ignjatovic [Paessler Support]



Votes:

0

I have the same problem after installing 23.2.83.1760 x64.

Created on May 9, 2023 10:30:33 AM



Votes:

0

Did you find any solution on this ?

Created on May 23, 2023 9:00:56 AM



Votes:

0

We reverted the changes made in the IPMI sensor in the latest PRTG version (23.2.84), which was released yesterday. I would suggest updating PRTG, and check if the IPMI sensors work again.

Kind regards,
Sasa Ignjatovic, Tech Support Team

Created on May 24, 2023 7:58:53 AM by Sasa Ignjatovic [Paessler Support]




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