What is this?

This knowledgebase contains questions and answers about PRTG Network Monitor and network monitoring in general.

Learn more

PRTG Network Monitor

Intuitive to Use. Easy to manage.
More than 500,000 users rely on Paessler PRTG every day. Find out how you can reduce cost, increase QoS and ease planning, as well.

Free Download

Top Tags

View all Tags

Why do the Cloud HTTP and Ping Sensors return an error now?



My cloud sensors are now returning an error and redirecting me to this article. What happened?

cloud http migration ping prtg

Created on May 10, 2023 5:15:56 PM by  Greg Campion [Paessler Support]

Last change on Jun 13, 2023 12:22:51 PM by  Jacqueline Conforti [Paessler Support]

2 Replies

Accepted Answer



This article applies as of PRTG 23

A few years ago, in order to modernize the technologies that were being used on the backend of PRTG, we rewrote the Cloud HTTP and Cloud Ping sensors. The result was the Cloud HTTP v2 and Cloud Ping v2 sensors. The old sensors were running on an antiquated version of the Python interpreter and were also being deployed with antiquated libraries that are no longer supported.

We have run this backend for as long as we were comfortable with, but now the platform that we use is no longer supporting that runtime. We decided to proactively move as many people to the new sensors as possible and discontinue the old infrastructure.

We announced this deprecation with a ticket in PRTG 22.x.78, migrated all v1 sensors to their successor sensors in PRTG 22.x.80, and have now changed the backend for the v1 sensors to return an error. The resulting error message directs you to this KB article.

If you still would like to use these sensors, upgrade to PRTG 22.x.80. Your sensors will automatically upgrade to the v2 version. All old Cloud sensors will be paused for historical data retention. If upgrading to PRTG 22.x.80 isn't an option, you can recreate the sensors using the Cloud HTTP v2 and Cloud Ping v2 sensors as well.


What do I need to know about the migration of the Cloud v1 sensors?

Created on May 10, 2023 5:16:22 PM by  Greg Campion [Paessler Support]

Last change on Jun 13, 2023 12:51:07 PM by  Jacqueline Conforti [Paessler Support]



It is possible, what's the PRTG version you are currently running? The recommendation is to update to the latest stable version available

Created on Jun 22, 2023 1:11:55 PM by  Mitzi Rodriguez [Paessler support]

Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.