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PRTG iOS mobile app freezing on scroll after 23.2.84.1566 update

Votes:

0

Hi,

Immediately after I applied the last update (23.2.84.1566) my iOS prtg app starts freezing when I need to scroll down a page with about 40 groups. Therefore, I can’t see any device or sensor nested inside this page.

This freezing behavior does not happens when I enter a top level device or group which does not exceeds the screen height and need to scroll down. Only if I click on the top level group with another group that listing exceeds the screen height.

iPhone 14 pro max with latest iOS 16.5 (20F66)

I was waiting to see if paessler launches a hotfix to it, but it’s June 20 and as until now there’s nothing, I am here to report and ask for a solution.

Thank you, Evandro

app freezing ios mobile scroll-down

Created on Jun 20, 2023 9:53:27 AM



10 Replies

Votes:

0

Hello Evandro,

We are already aware that there is an issue with the current release of PRTG/iOS App. We are investigating this, however there's no ETA nor a workaround yet I'm afraid.

Created on Jun 21, 2023 8:33:40 AM by Timo Dambach [Paessler Support]



Votes:

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Well, that’s disappointing. As the iPhone is actually my main phone, I need to carry two phones (one of them, android) until we have the fix.

Android mobile app does not show the ip address of devices, so I am carrying two phones for an app that, even added together, does not offer 100% funcionality.

Created on Jun 23, 2023 5:07:44 PM



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0

I’m having the same issues. Scrolling on the main page of the prtg iOS app causes it to freeze.

Created on Jun 26, 2023 2:04:34 AM



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The same problem. I've tried uninstalling the app, deleting data and reinstalling - no luck.

I ask for a resolution.

Thanks.

Created on Jul 3, 2023 6:54:16 AM



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0

I'm sorry, there's still no ETA yet.

Created on Jul 5, 2023 7:07:38 AM by Timo Dambach [Paessler Support]



Votes:

1

I know you guys are probably (I hope) working on this. I just have to say it's an impactful problem for us. Please escalate this. Get it fixed - thanks. Bill Fisher (Fisher Engineering, Inc. Customer since 2012)

Created on Jul 7, 2023 3:53:34 PM



Votes:

0

Hi Bill,

we already identified some source of this issue and working on a fix. We hope to release this as soon as possible. However it needs to go through some testing to avoid any more issues.

Kind regards

Felix Wiesneth - Team Technical Support

Created on Jul 10, 2023 4:08:06 PM by Felix Wiesneth [Paessler Support]



Votes:

0

Hi, guys,

PRTG iOS app version 21.1.4 (5 days ago) fixed the issue for me.

Thank you!

Created on Jul 16, 2023 6:04:53 PM



Votes:

0

Hi Evandro,

You are right, we just published a new version of the iOS app which should fix this issue. Therefore I would like to ask you top update to the latest version from the App Store.

Kind regards

Felix Wiesneth - Team Technical Support

Created on Jul 17, 2023 3:27:54 PM by Felix Wiesneth [Paessler Support]



Votes:

0

I can confirm it is fixed - THANK YOU :)

Created on Jul 25, 2023 2:59:36 PM




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