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Monitoring Zammad Ticket Numbers

Votes:

0

Hello everyone,

we are using Zammad and PRTG. I would pretty much like to create a sensor that uses the Zammad API to read out the number of open tickets on an hourly basis.

I googled alot and tried alot but all I can find is that people want PRTG to create and close tickets on it's own. But that is what I need.

If I understand correctly, all that would be required is a sensor that is scripted to use CURL (or something similar) to connect to the Zammad API and read out the number op open tickets and give the result to a channel. But I am neither a programmer nor do I have any experience in writing PRTG sensors / API scripts myself.

Is there anything available?

api prtg zammad

Created on Jul 11, 2023 11:28:49 AM



2 Replies

Accepted Answer

Votes:

0

Hello HtHNightwolf,

Thank you for the post. Your research so far is correct, we do not have a native sensor with that capability.

However an alternative since you do not have scripting experience is to use the HTTP advanced sensor:

https://www.paessler.com/manuals/prtg/http_advanced_sensor

Is the custom headers field to use a token from the API and retrieve the values.

The Rest Custom sensor is another alternative:

https://www.paessler.com/manuals/prtg/rest_custom_sensor

As it lets you define a JWT or OAuth2 Bearer Token

If you need further help after playing with these, I recommend reaching out to us at [email protected]

Regards, Oscar

Created on Jul 14, 2023 3:35:43 PM by Oscar Chavarria [Paessler Technical Support]



Votes:

0

Thank you Oscar,

as I am a system administrator and not a programmer, I gave this task to one of my colleagues. Right now we are having a look into this via the Paessler documentation.

Created on Jul 17, 2023 9:16:57 AM




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