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Acronis Backup Sensor

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Hi, at the Moment iam testing the Acronis Backup XML/EXE Sensor (ci-addon-paessler.exe)

The Manual can be found here: https://dl.acronis.com/u/pdf/AcronisPRTGPlugin_userguide_en-US.pdf

The Problem ist that the Sensors Show Green with "Monitoring status is updating" > Nothing more....

What iam doing Wrong?

acronis backup xml-exe

Created on Jul 19, 2023 7:48:56 AM



1 Reply

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Hello,

as this sensor is provided by Acronis, please check with that company about how the sensor works.

For debugging, you can enable the "Store result" option in the sensor, this creates sensor logs on the probe running the exe file. The logs folder is "C:\ProgramData\Paessler\PRTG Network Monitor\Logs\sensors". Those logs could provide Acronis greater insight into what happens.

Created on Jul 24, 2023 2:50:29 PM by Arne Seifert [Paessler Support]




Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.