What is this?

This knowledgebase contains questions and answers about PRTG Network Monitor and network monitoring in general.

Learn more

PRTG Network Monitor

Intuitive to Use. Easy to manage.
More than 500,000 users rely on Paessler PRTG every day. Find out how you can reduce cost, increase QoS and ease planning, as well.

Free Download

Top Tags


View all Tags

prtg desktop error

Votes:

0

Hello,

When trying to seup a new prtg desktop connection to our core sevrer we get the following error:

This server is running PRTG version . We only support 17.4.35.1000 or higher.

Any indication where we can look for logs to see what is going wrong? Existing desktop connections are working fine. The error message does not indicate the specific PRTG version our core is on.

desktop error new-desktop-connection

Created on Sep 13, 2023 11:40:51 AM



1 Reply

Votes:

0

Hi,
This is currently a bug and should be fixed with the next update of PRTG.

Created on Sep 14, 2023 10:39:06 AM by Marijan Horsky [Paessler Support]




Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.