How to add a user account to your PRTG installation for the connection to ITOps Board?

This article applies as of PRTG 24

In ITOps Board, you can connect several PRTG installations for a central dashboard view, for customized service level and process level overviews, and for central alerting.

For installing ITOps Board, see the ITOps Board Installation Guide. You can download all necessary installation files here.

To use ITOps Board, you need to add a dedicated user account to your PRTG installations to which ITOps Board can connect.

1. Log in to the PRTG web interface as an administrator user. The default login name and password for the PRTG System Administrator user are prtgadmin and prtgadmin.

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2. Select Setup | System Administration | User Accounts from the main menu bar.

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3. Hover over Click to enlarge and select Add User from the dropdown menu.

4. Enter a Login Name for the new user, for example, itopsboard, and a Display Name, for example, ITOps Board API Access.

5. Enter a primary email address and a password for the new user.

6. For Account Type, select Read/write user.

7. As the new user’s Primary Group, select the PRTG Administrators group from the dropdown list.
Note: This is necessary because the new user needs to be an administrator user. You can also select any other user group with administrative rights.

8. Set all other options as you require them.

9. Click Create to add the new user account to PRTG.

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For more information on how to manage user accounts in PRTG, see the PRTG Manual: User Accounts and User Groups.