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Conflict new PRTG8 v. NOD32



Hi, ESET antivirus NOD32 (last version) detect via heuristic analyze file 'PRTG probe.exe' like possible virus (NewHeur_PE virus). Depend on setting action of NOD32, file is deleted or blocked.

All probes on servers where is installed NOD32 is down after update and required admin action!

Please resolve this problem ASAP !

Thank you!

antivirus eset nod32

Created on Sep 24, 2010 6:49:32 AM

1 Reply

Accepted Answer



There is very little we can do. NOD32s heuristic obviously shows a false alarm.

It is understandable that the binaries of a monitoring software - that has a lot of networking code built in - are likely to trigger such a heuristic, if it is not good enough.

Please turn to the vendor of NOD32 (ESET) and ask them to fix this (we will do that, too). Until then, please disable the heuristic.

[EDIT] about 1h ago user Jiri wrote:

Hi, today i solve problem with ESET NOD32 antivirus. Just now i have information direct from ESET: Detection Fault Positive wil be removed in next update! Our company is direct partner of ESET NOD32 Antivirus. You can do nothing just now. Problem was solved. bye :)

Created on Sep 24, 2010 12:19:05 PM by  Dirk Paessler [Founder Paessler AG] (11,025) 3 6

Last change on Sep 24, 2010 12:21:47 PM by  Dirk Paessler [Founder Paessler AG] (11,025) 3 6

Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.