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How to reduce the number of alerts to a single alert per health state?

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We use our PRTG alerts to generate help desk tickets. Currently when a server is rebooted we will recieve multiple alerts (for ping, services, etc) with each one generating a ticket.

We would like to minimize the number of alerts to a single alert per health state, I.E. if ping and /or a service is down send a single message indicating a list of issues detected.

alerts minimize state

Created on Oct 5, 2010 6:53:18 AM



7 Replies

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Hello,

with which version of PRTG are you working? Have you tried the new notification-summing-mechanism in PRTG 8 yet?

Best Regards.

Created on Oct 5, 2010 9:56:28 AM by Torsten Lindner [Paessler Support]



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7.3

Created on Oct 5, 2010 10:13:46 AM



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upgrade to version 8.

Created on Oct 5, 2010 7:42:34 PM by Aurelio Lombardi [Paessler Support]



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I am on version 8 and have the same problem.

Created on Oct 14, 2010 10:57:06 PM



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Upgrading to version 8 didn't help. I need to set it up so that I only get one alert for a computer and not once for each wmi thing I am monitoring for that PC!

Created on Oct 14, 2010 11:10:36 PM



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please take a look at dependencies.

Created on Oct 15, 2010 4:39:45 AM by Aurelio Lombardi [Paessler Support]



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See Also

How to reduce number of alerts to a single alert instead of one for each sensor, using dependencies?

Created on Oct 15, 2010 2:29:46 PM by Daniel Zobel [Product Manager]




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