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How to monitor APC UPS devices with PRTG UPS template with a user ID and password on the UPS?

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Trying to auto-discover APC UPS devices but you need a user ID and password to access the UPS. Is it possible to have the PRTG UPS template use an ID and password to access the devices. By default I can get a ping sensor but nothing else. version 8.1.2.1810

apc password prtg8 ups

Created on Jan 12, 2011 12:10:04 PM by  mgross (0) 1

Last change on Jan 31, 2011 11:01:49 AM by  Daniel Zobel [Paessler Support]



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Hello there,
thank you for your reply.

Which version of the tester are you running and where exactly do you see this error? Please share a screenshot (upload it somewhere and link it here)

And also, if you're looking for a working device template, please refer to:

Best Regards,
Luciano Lingnau [Paessler Support]

Created on May 12, 2017 10:20:30 AM by  Luciano Lingnau [Paessler Support]



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Our template is strictly based on custom OIDs. The only instance a user name / password can be appropriately used is in the event the sensor is added as SNMP v3 - these entries can be defined under the device.

Created on Jan 12, 2011 4:02:33 PM by  Patrick Hutter [Paessler Support] (7,174) 3 3



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The APC UPS only requires a username and password for its integrated web server (default apc/apc). For SNMP access (default set to v1) you only need the community string of the UPS (default public) these settings can be set at device or group level on your PRTG server.

Created on Jan 12, 2011 4:19:52 PM by  PRTG Tools Family [prtgtoolsfamily.com] (12,895) 3 4



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Hello I have tried to create a sensor through the SNMP library. APCups.oidlib choose and gives me the following error

Error message: "No interfaces available on this device (Code: PE049)"

I have successfully configured the SNMP community.

Why might it be?

Version 8.4.2.2381 and 9.1.1.1645 version

Created on Oct 7, 2011 10:05:33 AM by  Elvira Soto Arjona (150) 1 1



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Hallo,

please try with our free SNMP Tester and make a simple Device Uptime request against your UPS

http://www.paessler.com/tools/snmptester

run the tester on the PRTG PC!

Created on Oct 7, 2011 10:50:05 AM by  Aurelio Lombardi [Paessler Support]



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Hello

I run the test and the result is:

----------------------- New Test -----------------------
Paessler SNMP Tester 3.1i
Device: 172.17.36.86
11/10/2011 13:00:15 (2 ms) : Start using SNMP V1
11/10/2011 13:00:15 (17 ms) : -------
11/10/2011 13:00:15 (20 ms) : Value: 225774281
11/10/2011 13:00:15 (20 ms) : Done

Thanks

Created on Oct 11, 2011 11:24:06 AM by  Elvira Soto Arjona (150) 1 1

Last change on Oct 13, 2011 11:41:33 AM by  Daniel Zobel [Paessler Support]



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Ok so the target device is generally supporting SNMP and the SNMP connection is also possible. But please use the testers option to scan against the target using the Oidlib. Which result do you then get?

Created on Oct 11, 2011 2:57:03 PM by  Torsten Lindner [Paessler Support]



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Hello

I run the test again and the result is

----------------------- New Test -----------------------
Paessler SNMP Tester 3.1i
Device: 172.17.36.86

Scanning OIDs
from library: "C:\Program Files (x86)\PRTG Network Monitor\snmplibs\APC UPS.oidlib"
on device: 172.17.36.86
13/10/2011 9:40:26 Start Scan
13/10/2011 9:40:26 PowerNet-MIB|ups adv battery|ups adv battery run time remaining 1.3.6.1.4.1.318.1.1.1.2.2.3.0
13/10/2011 9:40:26 PowerNet-MIB|ups high prec battery|ups high prec battery actual voltage 1.3.6.1.4.1.318.1.1.1.2.3.4.0
13/10/2011 9:40:26 PowerNet-MIB|ups high prec battery|ups high prec battery capacity 1.3.6.1.4.1.318.1.1.1.2.3.1.0
13/10/2011 9:40:26 PowerNet-MIB|ups high prec battery|ups high prec battery temperature 1.3.6.1.4.1.318.1.1.1.2.3.2.0
13/10/2011 9:40:26 PowerNet-MIB|ups high prec input|ups high prec input frequency 1.3.6.1.4.1.318.1.1.1.3.3.4.0
13/10/2011 9:40:26 PowerNet-MIB|ups high prec input|ups high prec input line voltage 1.3.6.1.4.1.318.1.1.1.3.3.1.0
13/10/2011 9:40:26 PowerNet-MIB|ups high prec output|ups high prec output frequency 1.3.6.1.4.1.318.1.1.1.4.3.2.0
13/10/2011 9:40:26 PowerNet-MIB|ups high prec output|ups high prec output load 1.3.6.1.4.1.318.1.1.1.4.3.3.0
13/10/2011 9:40:26 PowerNet-MIB|ups high prec output|ups high prec output voltage 1.3.6.1.4.1.318.1.1.1.4.3.1.0
13/10/2011 9:40:26 Sensorstation-MIB|ems probe status: #[1.3.6.1.4.1.318.1.1.10.3.13.1.1.1]|alarm status 1.3.6.1.4.1.318.1.1.10.3.13.1.1.11
13/10/2011 9:40:26 Sensorstation-MIB|ems probe status: #[1.3.6.1.4.1.318.1.1.10.3.13.1.1.1]|comm status 1.3.6.1.4.1.318.1.1.10.3.13.1.1.10
13/10/2011 9:40:26 Sensorstation-MIB|ems probe status: #[1.3.6.1.4.1.318.1.1.10.3.13.1.1.1]|humidity 1.3.6.1.4.1.318.1.1.10.3.13.1.1.6
13/10/2011 9:40:26 Sensorstation-MIB|ems probe status: #[1.3.6.1.4.1.318.1.1.10.3.13.1.1.1]|temperature 1.3.6.1.4.1.318.1.1.10.3.13.1.1.3
13/10/2011 9:40:26 Exception: #O49

Found OIDs:
No OIDs found

Created on Oct 13, 2011 7:42:08 AM by  Elvira Soto Arjona (150) 1 1

Last change on Oct 13, 2011 11:40:43 AM by  Daniel Zobel [Paessler Support]



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Well, that means that the target does not respond on any of those OIDs. So either it was the wrong MIB or there is a problem with the SNMP Communication.

Created on Oct 13, 2011 12:22:54 PM by  Torsten Lindner [Paessler Support]



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The SNMP APC Hardware Sensor can monitor several performance counters on your APC UPS device. It is available in PRTG out of the box (as of PRTG 9.1.0).

Created on Mar 21, 2014 5:37:42 PM by  Gerald Schoch [Paessler Support]



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I too am having difficulty getting some basic SNMP information out of two of my vertically mounted rack metered PDU's from APC.

I have configured SNMP v1 for read access and can query the system for uptime without any problem.

The SNMP tester is able to connect using a custom OID that i found in another thread in the PRTG support forums:

1.3.6.1.4.1.318.1.1.12.1.3.0 (Firmware Version)

----------------------- New Test -----------------------
Paessler SNMP Tester 5.1.3
2/26/2015 11:36:33 AM (3 ms) : Device: 172.25.X.X
2/26/2015 11:36:33 AM (5 ms) : SNMP V1
2/26/2015 11:36:33 AM (7 ms) : Custom OID 1.3.6.1.4.1.318.1.1.12.1.3.0
2/26/2015 11:36:33 AM (99 ms) : -------
2/26/2015 11:36:33 AM (101 ms) : Value: v3.7.0
2/26/2015 11:36:33 AM (103 ms) : Done

However when adding the SNMP APC Hardware Sensor that comes build in to PRTG i get the following error:

Sorry, the scan for available monitoring items has failed! Error Message No available interfaces on this device (code: PE049) Sensor Type SNMP APC Hardware Device APC 20A (172.25.X.X)

Is that because my APC unit does not support the OID's that are included in this sensor "pack"?

I'd really like to view power load, etc on these PDU's.

Using PRTG 15.1.13.1312+

Created on Feb 26, 2015 7:45:50 PM by  cevision (0)

Last change on Jun 23, 2015 6:52:18 AM by  Luciano Lingnau [Paessler Support]



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Hello,

May I ask you to please use our SNMP Tester, to perform a scan against the target APC device, with the "APC UPS.oidlib" (C:\Program Files (x86)\PRTG Network Monitor\snmplibs) from PRTG selected? Which results do you get in the Tester?

Created on Mar 4, 2015 5:52:45 AM by  Jochen Greger [Paessler Support]



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Hi,

This is what I get in response to the test:

----------------------- New Test -----------------------
Paessler SNMP Tester 5.2.3 Computername: xxxx Interface: (10.xx.xx.xx)
10.01.2017 13:59:05 (1 ms) : Device: 10.xxx.xxx.xxx
10.01.2017 13:59:05 (2 ms) : SNMP V1
10.01.2017 13:59:05 (3 ms) : Scan OIDLIB \\xxxxxxx\C$\Program Files (x86)\PRTG Network Monitor\snmplibs\APC UPS.oidlib
Scanning OIDs
from library: "\\xxxxxxxxxx\C$\Program Files (x86)\PRTG Network Monitor\snmplibs\APC UPS.oidlib"
on device: 10.xx.xxx.xxx
10.01.2017 13:59:05 Start Scan
10.01.2017 13:59:05 PowerNet-MIB|ups adv battery|ups adv battery run time remaining 1.3.6.1.4.1.318.1.1.1.2.2.3.0
10.01.2017 13:59:09 Found: 899000
10.01.2017 13:59:09 PowerNet-MIB|ups high prec battery|ups high prec battery actual voltage 1.3.6.1.4.1.318.1.1.1.2.3.4.0
10.01.2017 13:59:09 Found: 1312
10.01.2017 13:59:09 PowerNet-MIB|ups high prec battery|ups high prec battery capacity 1.3.6.1.4.1.318.1.1.1.2.3.1.0
10.01.2017 13:59:09 Found: 1000
10.01.2017 13:59:09 PowerNet-MIB|ups high prec battery|ups high prec battery temperature 1.3.6.1.4.1.318.1.1.1.2.3.2.0
10.01.2017 13:59:09 Found: 238
10.01.2017 13:59:09 PowerNet-MIB|ups high prec input|ups high prec input frequency 1.3.6.1.4.1.318.1.1.1.3.3.4.0
10.01.2017 13:59:09 Found: 500
10.01.2017 13:59:09 PowerNet-MIB|ups high prec input|ups high prec input line voltage 1.3.6.1.4.1.318.1.1.1.3.3.1.0
10.01.2017 13:59:09 Found: 2320
10.01.2017 13:59:09 PowerNet-MIB|ups high prec output|ups high prec output frequency 1.3.6.1.4.1.318.1.1.1.4.3.2.0
10.01.2017 13:59:09 Found: 500
10.01.2017 13:59:09 PowerNet-MIB|ups high prec output|ups high prec output load 1.3.6.1.4.1.318.1.1.1.4.3.3.0
10.01.2017 13:59:09 Found: 82
10.01.2017 13:59:09 PowerNet-MIB|ups high prec output|ups high prec output voltage 1.3.6.1.4.1.318.1.1.1.4.3.1.0
10.01.2017 13:59:09 Found: 2320
10.01.2017 13:59:09 Sensorstation-MIB|ems probe status: #[1.3.6.1.4.1.318.1.1.10.3.13.1.1.1]|alarm status 1.3.6.1.4.1.318.1.1.10.3.13.1.1.11
10.01.2017 13:59:10 Sensorstation-MIB|ems probe status: #[1.3.6.1.4.1.318.1.1.10.3.13.1.1.1]|comm status 1.3.6.1.4.1.318.1.1.10.3.13.1.1.10
10.01.2017 13:59:10 Sensorstation-MIB|ems probe status: #[1.3.6.1.4.1.318.1.1.10.3.13.1.1.1]|humidity 1.3.6.1.4.1.318.1.1.10.3.13.1.1.6
10.01.2017 13:59:10 Sensorstation-MIB|ems probe status: #[1.3.6.1.4.1.318.1.1.10.3.13.1.1.1]|temperature 1.3.6.1.4.1.318.1.1.10.3.13.1.1.3

Found OIDs:
1.3.6.1.4.1.318.1.1.1.2.2.3.0: PowerNet-MIB|ups adv battery|ups adv battery run time remaining,Undefined,,(not defined),0
1.3.6.1.4.1.318.1.1.1.2.3.4.0: PowerNet-MIB|ups high prec battery|ups high prec battery actual voltage,Undefined,,(not defined),0
1.3.6.1.4.1.318.1.1.1.2.3.1.0: PowerNet-MIB|ups high prec battery|ups high prec battery capacity,Undefined,,(not defined),0
1.3.6.1.4.1.318.1.1.1.2.3.2.0: PowerNet-MIB|ups high prec battery|ups high prec battery temperature,Undefined,,(not defined),0
1.3.6.1.4.1.318.1.1.1.3.3.4.0: PowerNet-MIB|ups high prec input|ups high prec input frequency,Undefined,,(not defined),0
1.3.6.1.4.1.318.1.1.1.3.3.1.0: PowerNet-MIB|ups high prec input|ups high prec input line voltage,Undefined,,(not defined),0
1.3.6.1.4.1.318.1.1.1.4.3.2.0: PowerNet-MIB|ups high prec output|ups high prec output frequency,Undefined,,(not defined),0
1.3.6.1.4.1.318.1.1.1.4.3.3.0: PowerNet-MIB|ups high prec output|ups high prec output load,Undefined,,(not defined),0
1.3.6.1.4.1.318.1.1.1.4.3.1.0: PowerNet-MIB|ups high prec output|ups high prec output voltage,Undefined,,(not defined),0

Testing OIDs...
10.01.2017 13:59:10 (4855 ms) : SNMP Datatype: ASN_TIMETICKS
Test 1.3.6.1.4.1.318.1.1.1.2.2.3.0: value=899000 #
10.01.2017 13:59:10 (4892 ms) : SNMP Datatype: ASN_INTEGER
Test 1.3.6.1.4.1.318.1.1.1.2.3.4.0: value=1312 V DC
10.01.2017 13:59:10 (4925 ms) : SNMP Datatype: ASN_UNSIGNED
Test 1.3.6.1.4.1.318.1.1.1.2.3.1.0: value=1000 %
10.01.2017 13:59:10 (4958 ms) : SNMP Datatype: ASN_UNSIGNED
Test 1.3.6.1.4.1.318.1.1.1.2.3.2.0: value=238 °C
10.01.2017 13:59:10 (5012 ms) : SNMP Datatype: ASN_UNSIGNED
Test 1.3.6.1.4.1.318.1.1.1.3.3.4.0: value=500 Hz
10.01.2017 13:59:10 (5069 ms) : SNMP Datatype: ASN_UNSIGNED
Test 1.3.6.1.4.1.318.1.1.1.3.3.1.0: value=2320 V AC
10.01.2017 13:59:10 (5120 ms) : SNMP Datatype: ASN_UNSIGNED
Test 1.3.6.1.4.1.318.1.1.1.4.3.2.0: value=500 Hz
10.01.2017 13:59:10 (5161 ms) : SNMP Datatype: ASN_UNSIGNED
Test 1.3.6.1.4.1.318.1.1.1.4.3.3.0: value=82 %
10.01.2017 13:59:10 (5229 ms) : SNMP Datatype: ASN_UNSIGNED
Test 1.3.6.1.4.1.318.1.1.1.4.3.1.0: value=2320 V AC

Created on Jan 10, 2017 12:04:51 PM by  icee (0)

Last change on Jan 10, 2017 12:22:41 PM by  Torsten Lindner [Paessler Support]



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The only OID Value that works for Ambient Temperature is this:

1.3.6.1.4.1.318.1.1.25.1.2.1.6.1.1

At this moment I have two sensors for Ambient Temperature. How can I find the correct OID for either of them ?

This is my hardware:

Hardware Factory 
    
Model Number: AP9631 
Serial Number: 5A1530T11744 
Hardware Revision: 05 
Manufacture Date: 07/22/2015 
MAC Address: 00 C0 B7 90 71 C1 
Management Uptime: 57 Days 16 Hours 54 Minutes 
   
      
  
Application Module 
    
Name: sumx 
Version: v6.2.0 
Date: Aug 11 2014 
Time: 16:23:22 
   
      
  
APC OS (AOS)  
    
Name: aos 
Version: v6.2.0 
Date: Aug 11 2014 
Time: 16:14:01 
   
      
  
APC Boot Monitor  
    
Name: bootmon 
Version: v1.0.8 
Date: Apr 8 2014 
Time: 10:59:40 

Created on Jan 10, 2017 12:12:31 PM by  icee (0)

Last change on Jan 10, 2017 1:18:13 PM by  Luciano Lingnau [Paessler Support]



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Hello icee,
thank you for your reply.

Since you have an AP9631, You might want to check out the following:

You can also do a walk of 1.3.6.1.4.1.318 with our SNMP Tester to find out all OID's to which the device responds.

Best Regards,
Luciano Lingnau [Paessler Support]

Created on Jan 11, 2017 1:45:13 PM by  Luciano Lingnau [Paessler Support]



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Hi,

Just trying to get up and running with PRTG here, trying to connect to an APC Network Management Card 2

I have enabled both SNMP V1 and V3 on the card but when running the SNMP Tester I keep getting

"Property "datatype": TPaeinternallist.getintegers: Empty property.

Google's not throwing anything up, any advice?

Created on May 12, 2017 9:54:38 AM by  coreoperations (0)

Last change on May 12, 2017 10:18:01 AM by  Luciano Lingnau [Paessler Support]



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Hello there,
thank you for your reply.

Which version of the tester are you running and where exactly do you see this error? Please share a screenshot (upload it somewhere and link it here)

And also, if you're looking for a working device template, please refer to:

Best Regards,
Luciano Lingnau [Paessler Support]

Created on May 12, 2017 10:20:30 AM by  Luciano Lingnau [Paessler Support]



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