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Is there a way to send an email when a sensor is acknowleged or paused



We have 2 separate HelpDesks and would like to be able to have both "email notified" when a sensor is acknowledged or paused. PRTG 8 ver 1931

acknowledgment prtg8 sensors

Created on Feb 10, 2011 7:44:27 PM

6 Replies



Not out of the box.

But, you could write a Custom Sensor that uses the API to query your PRTG server for paused sensors. Compare the result with the previous scan of the sensor and set the sensor to a warning state if one or more sensors have been paused since the last scan.

The next step will be to configure the sensor to send an email notification when it goes into a warning state.

Created on Feb 13, 2011 5:08:33 PM




This can now be achieved with Custom Sensor SensorStatus

This sensor returns a warning state if a sensor state has changed into one of the given statuses. On the sensors Notification Tab, add a state trigger on condition Warning and select a notification for the On Notification

-u=username -p=password|passhash [-s=statusses] [-r=rootID]

-u=  PRTG Username.
-p=  PRTG Password.
-s=  Optional, comma seperated list of statuses to monitor (default=7,12,13  'Paused by user', 'Paused "until' and 'Down Acknowledged'.
-r=  Optional, the rootID of the probe or group you want to monitor (default = 0).

The sensor can be downloaded from this page

Created on Mar 6, 2011 6:00:02 PM




i have tried using the custom sensor from the above post. but it doesn't go into a warning state when the PING sensor goes down for a specific device. Can you please let me know how to use this custom sensor to generate an alert email when Acknowledged?


Created on Feb 11, 2013 5:24:49 AM



Hi Steven,

Do you want to the sensor to go into a warning state when another sensor goes down or when another sensor is acknowledged?

What parameters are you using for the sensor?

Regards, Gerard

Created on Feb 11, 2013 8:34:12 AM



Hi There, is this now implemented?

Created on Jan 31, 2019 3:37:49 AM



No, please use the method described by PRTGToolsFamily :)

PRTG Scheduler | PRTGapi | Feature Requests | WMI Issues | SNMP Issues

Kind regards,
Stephan Linke, Tech Support Team

Created on Jan 31, 2019 1:02:13 PM by  Stephan Linke [Paessler Support]

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