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Customizing mail template



Wondering if it's possible to customize the email template that is sendt from PRTG? We use the email notification to send the message to our mail server, then the mail server sends it to our cellphones via SMS. I have edited the notification in Account settings -> Notifications -> SMS alarm (name of the notification). I removed everything in the Message (Text) field. But the mail that is sendt still have a lot of text that i can't remove.

From: PRTG Network Monitor
To: myemail
Subject: TEST: %device (%host)  %status
Message: =============================================================================
E-mail sent to: myemail
E-mail sent at: 02.09.2011 09:15:49
E-mail sent by: PRTG Network Monitor  (PRTG IP) =============================================================================
PRTG Network Monitor (c) 1996-2011 Paessler AG (www.paessler.com) https://www.paessler.com/prtg =============================================================================

How do i remove the message part?

alarm e-mail email notifications prtg8 sms

Created on Sep 2, 2011 7:20:20 AM

Last change on Jun 28, 2016 9:05:20 AM by  Luciano Lingnau [Paessler]

2 Replies

Accepted Answer




you can change the footer and header of Email-Notifications under "Setup"->"System Administration"->"Notification Delivery"

best regards.

Update: This is not possible anymore as of PRTG version 15.4.21. Please see this article for details about how to edit email header and footer as of this version.

Created on Sep 2, 2011 12:48:08 PM by  Torsten Lindner [Paessler Support]

Last change on Nov 30, 2015 6:05:08 PM by  Gerald Schoch [Paessler Support]



We are doing something similar, by sending the email's subject by SMS.

For this purpose we modified the template subject line to read:

%probe: %group, %device %name %status %down

Using the subject, there is no need to cleanout the email body or to worry about html codes, as the subject is always in plain text.

Created on Sep 2, 2011 1:03:56 PM

Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.