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I have problems with the PowerShell Exchange sensors, what can I do?



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When trying to add new Exchange sensors to PRTG I get the message

(1) "The Sensor can not connect to the Device using Remote-PowerShell. Ensure that remote management is enabled on the Exchange Server and the username and password is correct. ..."


(2) "The Sensor was able to connect to the Device using Remote-PowerShell but couldn't retrieve access to Remote Exchange Management Shell. Ensure that remote management is enabled on the Exchange Server and the user has sufficient rights. ..."


(3) "The MessageQueue can only be retrieved from an ExchangeServer 2010 or higher that has the Role 'HubTransport' or 'EdgeTransport' ..."

What can I do to fix it?

database exchange folder mailbox mailqueue powershell prtg public publicfolder queue

Created on Jun 21, 2013 2:50:15 PM by  Dieter Loskarn [Paessler Support]

Last change on Jun 25, 2013 3:54:23 PM by  Gerald Schoch [Paessler Support]

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Accepted Answer



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This article applies to PRTG Network Monitor or later

Resolving Exchange PowerShell Sensors Issues

Please see below for solution strategies regarding the error messages given above.

(1) "Sensor Cannot Connect to the Device"

  • Make sure that you have installed Powershell 2.0 / .Net 4.0 on your probe-machine.
  • Do not use an IP address in the device settings of the Exchange server. Instead, use the fully qualified domain name (FQDN). Note: Some sensors will work with the NetBIOS name of the target device, but the Mail Queue sensor definitely needs FQDN.
  • Please see the Microsoft Knowledgebase for additional prerequisites on target side.

(2) "Could Not Retrieve Access to Remote Exchange Management Shell"

  • The user of the sensor needs elevated rights on the Exchange system. It is not sufficient to have administrator rights! The easiest way to achieve this is to add the user to the 'View Only Organisation Management' group. For details, please refer to Microsoft Knowledgebase.

(3) "Exchange Server 2010 or Higher with Role 'HubTransport' or 'EdgeTransport' ..."

  • Make sure your server has the mentioned role.
  • Please see solution (1) regarding FQDN.

See Also

Created on Jun 21, 2013 3:02:01 PM by  Dieter Loskarn [Paessler Support]

Last change on Nov 18, 2015 9:10:39 AM by  Dieter Loskarn [Paessler Support]

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Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.