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Problems with the Enterprise Console: What can I do?

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I need assistance with the Enterprise Console. Where do I find solutions for issues with the Enterprise Console?

ec-problem enterprise-console error issue problem prtg prtg-desktop

Created on Mar 24, 2014 4:23:10 PM by  Gerald Schoch [Paessler Support]

Last change on May 10, 2019 6:22:02 AM by  Maike Guba [Paessler Support]



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This article applies as of PRTG Network Monitor 19

Solutions to Common Problems with the Enterprise Console


Important notice: The Enterprise Console (EC) is unsupported and deprecated as of PRTG 19.4.53. As of PRTG 19.4.54, the EC installer is removed from PRTG.

We strongly recommend that you switch to PRTG MultiBoard, our new alternative interface that you can use to connect to multiple PRTG servers to manage your entire network.

For information on how to uninstall the EC, see How to uninstall the PRTG Enterprise Console from the PRTG Server.


See the following articles for possible solutions to common issues with the Enterprise Console (EC) of PRTG.

Resolving Typical EC Issues

Note: The Enterprise Console is not fully compatible with Windows 10. Running the EC on Windows 10 results in several issues, so please use another operating system or switch to our new PRTG app for desktop.

Created on Mar 24, 2014 4:23:35 PM by  Gerald Schoch [Paessler Support]

Last change on Jun 22, 2023 11:47:16 AM by  Fruzsina Ébelle [Paessler Support]




Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.