After Upgrade, all Windows 2008/Windows 2008 R2 HP Health monitoring went down only with the message "Failed". A local upgrade of HP Service Pack (2014.09) did not resolve the issue. All servers up-to-date in term of Windows Upates. Please advise.
HP Health monitoring after 14.4.12.3284+
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Hi Hermanbrood,
the OID we used in the previous version did not work anymore in our labs after updating to the latest software version from HP. So we worked on the sensor and realized that we actually did not use the proper OID before. Now PRTG displays the same status as the HP software does (at least in the versions that we have in our labs).
The overall status is not something that PRTG is making up, but it is directly read and displayed from the target system.
If you don't like the status as it is you can edit your sensor to ignore the "red" status by changing the channels settings as described below. But we strongly recommend to not do so because you will be ignoring the status information that HP gives you.
To redefine the way the sensor displays the status you can edit the "lookup file" that is used for the respective sensor channel:
- Go to the \lookups folder in your PRTG program directory and copy the file prtg.standardlookups.hp.status.ovl into the \lookups\custom folder.
- Open your copy in an editor.
- In the lookup definition, change state="Error" to state="Warning" and save your settings.
- This will cause the sensor to show a yellow warning status instead of a red down status.
- As long as your custom file exists your customizations will be handled preferably by PRTG instead of the original lookup settings.
- For details, see PRTG Manual: Define Lookups, section "Customizing Lookups".
Hope this helps!
Dirk
Created on Oct 29, 2014 8:58:38 AM by
Last change on Oct 29, 2014 10:35:55 AM by
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For issues on SNMP HP System Health Sensors after the update to version 14.4.12, please be aware that the sensor checks a different OID as of this version. Please see the details in this KB-Article: Why is my SNMP HP Proliant System Health sensor in error status after updating PRTG?
You can also change the settings for this sensor, see below.
Created on Oct 24, 2014 7:20:15 AM by
Last change on Oct 29, 2014 9:00:21 AM by
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We implemented this based on the HP recommendation though and we hope that you will understand, that we had to decide it like this.
HP provides several different "state variables" and also one for the "overall state". This overall state shows the "worst" of the other states and does not take into account which one it is. The Overall State would switch to "failed" if for example a fan or power supply failed or a temperature was too high.
You can edit the status in case by changing the respective entry in the lookup file used by the sensor. For detailed information, please have a look at https://www.paessler.com/manuals/prtg/define_lookups.htm
Created on Oct 24, 2014 11:52:38 AM by
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We're sorry but changing the error message is not possible because it is generated by the value lookup system of PRTG.
Created on Oct 27, 2014 11:55:53 AM by
Last change on Oct 27, 2014 4:06:32 PM by
Accepted Answer
Votes:
1
Hi Hermanbrood,
the OID we used in the previous version did not work anymore in our labs after updating to the latest software version from HP. So we worked on the sensor and realized that we actually did not use the proper OID before. Now PRTG displays the same status as the HP software does (at least in the versions that we have in our labs).
The overall status is not something that PRTG is making up, but it is directly read and displayed from the target system.
If you don't like the status as it is you can edit your sensor to ignore the "red" status by changing the channels settings as described below. But we strongly recommend to not do so because you will be ignoring the status information that HP gives you.
To redefine the way the sensor displays the status you can edit the "lookup file" that is used for the respective sensor channel:
- Go to the \lookups folder in your PRTG program directory and copy the file prtg.standardlookups.hp.status.ovl into the \lookups\custom folder.
- Open your copy in an editor.
- In the lookup definition, change state="Error" to state="Warning" and save your settings.
- This will cause the sensor to show a yellow warning status instead of a red down status.
- As long as your custom file exists your customizations will be handled preferably by PRTG instead of the original lookup settings.
- For details, see PRTG Manual: Define Lookups, section "Customizing Lookups".
Hope this helps!
Dirk
Created on Oct 29, 2014 8:58:38 AM by
Last change on Oct 29, 2014 10:35:55 AM by
Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.
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