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Not sending out email notifcations

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I was receiving email notifications. But noticed recently that i was not. running a simulated error and I confirmed no email notifications.

email prtg14 sensor

Created on Jan 25, 2015 1:57:49 AM by g725s (0) ●1



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Hi,

Is there any error message if you click on the Logs Tab of the sensor or in the notification logs: Logs > System Events > Notifications ? Please do also check if the notification is not paused: Setup > Account Settings > Notifications.

Best regards

Created on Jan 27, 2015 12:16:20 PM by Felix Saure [Paessler Support]



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No there is not. I updated the Network monitor recently. I had the same version for over a year before that.

Created on Jan 29, 2015 5:55:25 PM by g725s (0) ●1



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Ok I did get an email eventually. Saw that my email addresses had disappeared from the box in settings. Also was paused. I did no changes other than run the update so I guess the update did all this?

Also wondering since I did a recent, and first, update to the Network Monitor, do I need to redo other setting as well? I have one specific events notification for my Windows Log and my HP Smart Array controller. Would this have changes also?

Created on Jan 29, 2015 6:59:33 PM by g725s (0) ●1



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Hi,

The notifications should not be paused after an update regularly. If you are referring to the SNMP HP ProLiant System Health Sensor, the sensor, this sensor now uses a more sophisticated method to determine the "Overall Status" channel. Please have a look here for further information.

Created on Feb 2, 2015 8:21:55 AM by Felix Saure [Paessler Support]



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