Currently we are trying to have some users from a trusted domain log into our PRTG console. We have added the trusted domain users to a domain local group on the PRTG domain and the error is a generic bad username/password error. When looking through the logs, it looks like it is trying to authenticate the trusted users as the prtg domain instead of the trusted domain. Does PRTG support a trusted domain environment? Is there a way to allow a user to input their credentials like "domain\username"?
Thank you very much for using our PRTG Network Monitor. I'm afraid currently this is just not possible. I will put this request, to be able to use trusted AD-Domain Credentials to login to your PRTG Interface, onto the wishlist for our PRTG Network Monitor. But I have to ask you to please bear with us, I cannot promise this within the next 12 months. With requests being our road map or wish list, we need to decide if the efforts to implement such features would be very high, or will the number of users, who benefit from implementing the feature, be very high. We do see the point and value in this request of course, have to decide how we 'use' the limited developer time we have, to implement features which benefit all or at least most of our PRTG users.
Hi, I also need this feature, because we have several domains with trust between them, so many users needs to be defined as local PRTG user which is not very convenient for maintain. So you have my vote for this feature.
Lovely idea. I'm in for one vote as well.
Hi, is there any way to get this working yet? We have users within a sub-domain and PRTG server in the top level domain. The users have been added to groups in the top level domain but get bad username/password error too.
This request is 3 years old, and still unresolved. I guess it's not high on the list of things to do, ever.
Hi, also the need here!
Hi, over here as well!
I would appreciate that too.
As of right now, there are no plans to do so; however, we do have a feature request regarding that:
SSO with AD or ADFS, including 2FA
I've updated the request to include trusted domains as well. Please place your upvote in that thread if you'd like to see this feature implemented in the future.
Stephan Linke, Tech Support Team
We would benefit greatly from AD access across trusted domains.
Still not available ?
I vote for :-)