I have a problem with login to our PRTG server from Android phone. Android phone OS is version 4.2.2 ( Jelly Bean ). PRTG for Android is version 16.1.2, dated 18JAN2016, with size of 6.72MB ( as per Google Play ) PRTG Network Monitor server is running version 220.127.116.112, installed on Windows 2012R2 VM.
Even before the last update I am not able to log on to our PRTG server from mentioned Android phone. Was hoping that the next update will fix / change something, but no luck. All settings / configurations are correct. To be noted that prior last 2 updates of PRTG Network Monitor server connecting from the same Android phone worked fine. We also tested with iPhone device, running on IOS 8.3, and it is working OK.
All parameters are entered correctly into the "New Account" menu, and after clicking "Save" we receive the following error message: "Error I could not retrieve the passhash. Perhaps your password is wrong?"
The username + password entered are 100% correct. In the PRTG Network Monitor server interface for the login user name the passhash is visible ( after clicking "Show passhash" option ).
The passhash functionality was introduced not so long ago, and I thing that about that time the login problems started.
Kindly advise with some suggestions / further steps. Thanks.