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Links in a "sensor is down" email

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I have a notification email from a Oracle SQL senor that I received back in December. When I hover my mouse over the parent link, or the sensor name link, I see that it is taking me to the Knowledge Base (https://kb.paessler.com/en/topic/65782) instead of to the sensor or its parent.

Do you have any idea how or why this link changed from "/sensor.htm?id=6689&tabid=1" to a KB article???!

email notification-email sensor

Created on Apr 21, 2016 7:28:10 PM by  AQiccl135 (0) 1



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Hello,

May I please ask you which version of PRTG are you running?

Please update to the latest one (currently it is 16.2.23.3269/3270), as we made several improvements and bug fixes related to the notifications in recent releases.

Best regards

Created on Apr 22, 2016 12:01:36 PM by  Isidora Jeremic [Paessler Support]



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Thank you for your reply, but you didn't answer my question.

What would cause an old email in Outlook, (i.e. not associated with PRTG any more) to have its links change?

Created on Apr 22, 2016 1:56:51 PM by  AQiccl135 (0) 1



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Hello,

Please open a support ticket so we will continue troubleshooting there. Please refer to this KB article in the ticket and please attach a screenshot of the notification email showing the issue.

Created on Apr 25, 2016 2:56:37 PM by  Isidora Jeremic [Paessler Support]



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Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.