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Updated to Commercial License, Now Services won't start



I purchased a commercial license of PRTG today and now it won't work. Every time I try and start the PRTG Core Server Service, I get the following: "Sorry, could not start PRTG Core Server (Web server)

Could not start webserver for Structural error in xml file, 15 open items."

I've tried restoring a backup config as suggested here: https://kb.paessler.com/en/topic/51973-could-not-start-webserver:-structural-error-in-xml-file-9-open-items-id:-1000 That did not work.

commercial core-server prtg

Created on Jun 28, 2016 10:11:50 PM

2 Replies




Thank you very much for your KB-Post. Please forward us a Support Bundle including the configuration file for analysis.

This can be done via the "PRTG Administration Tool". Send us the configuration file from the tab card "Logs and Infos" with a reference to this KB-Thread.

best regards.

Created on Jun 29, 2016 11:43:25 AM by  Torsten Lindner [Paessler Support]



I just sent this over. I did not include a ticket number since I don't have one yet. How long until I can expect a response?

Created on Jun 29, 2016 4:57:06 PM

Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.