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Password Reset will not show up in my recover email?



Hey all!

I'm new to the software and upon the trial period, I noticed when I tried to send my reset password from the default password...The reset password is NOT sent to the recovery email address. I've checked spam, new, blah blah... but to no avail, I have not been able to find the reset password email to allow me use of the software!!

I"ve tried multiple ways, and to no avail.... I"m screwed. I would like to log into the software (administrator, enteprise, as well as the online browser access. Please help me! Thank you for your time!

no-access password password-change password-reset

Created on Jul 31, 2016 9:57:35 PM

1 Reply




If you have forgotten/lost your PRTG credentials, please open PRTG Administration Tool -> tab "Administrator" and there you can set new username and password.

For more details, please also see this article.

Best regards

Created on Aug 1, 2016 11:22:56 AM by  Isidora Jeremic [Paessler Support]

Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.