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Updated now core service will not run

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I updated to 16.4.27.6719 and now my core service will start normally but will shut down after a few seconds. Event viewer shows the service shuts down with ID 1000

core-service error update

Created on Oct 31, 2016 9:44:52 PM by  MattHurst (0) 1



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Hello Matt,

Plese send us first using the PRTG Administration Tool on the core server (tab "Logs and Infos"). Make sure to enter PAE778154 as ticket id. I would then suggest to roll back your installation to the previous version. You find the installer for the previous version in prtg_install_destination\PRTG Network Monitor\PRTG Installer Archive\.

Note: In case you have remote probes running, those won't downgrade by themselves, you need to download the installer then from Setup | Downloads and run it manually on each remote probe in order to downgrade them too.

Kind regards,

Erhard

Created on Oct 31, 2016 10:23:35 PM by  Erhard Mikulik [Paessler Support]





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