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Updated now core service will not run

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I updated to 16.4.27.6719 and now my core service will start normally but will shut down after a few seconds. Event viewer shows the service shuts down with ID 1000

core-service error update

Created on Oct 31, 2016 9:44:52 PM



3 Replies

Votes:

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Hello Matt,

Plese send us first using the PRTG Administration Tool on the core server (tab "Logs and Infos"). Make sure to enter PAE778154 as ticket id. I would then suggest to roll back your installation to the previous version. You find the installer for the previous version in prtg_install_destination\PRTG Network Monitor\PRTG Installer Archive\.

Note: In case you have remote probes running, those won't downgrade by themselves, you need to download the installer then from Setup | Downloads and run it manually on each remote probe in order to downgrade them too.

Kind regards,

Erhard

Created on Oct 31, 2016 10:23:35 PM by Erhard Mikulik [Paessler Support]



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https://kb.paessler.com/en/topic/7983-how-can-i-upload-log-files-to-paessler-support-team :)

Created on Oct 31, 2016 10:25:29 PM by Stephan Linke [Paessler Support]

Last change on Oct 31, 2016 10:27:45 PM by Stephan Linke [Paessler Support]



Votes:

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Your configuration is messed up, here's how to fix it :)

Created on Oct 31, 2016 10:48:27 PM by Stephan Linke [Paessler Support]




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