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Why the status of "Activation grace period expired" is showing?

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0

We have an existing PRTG 500 License with expired Maintenance. But about 2days ago, our PRTG server sent us a "Activation grace period expired" status.

We are under knowledge that this PRTG server of ours will be working forever even with an expired maintenance plan. We won't get any updates, but will work.

So basically our question is, why did out PRTG "expire"? or stopped working? Should this 500probe PRTG server work forever?

Hope somebody can explain the licensing properly.

Thanks in advance!

activation grace-period license

Created on Dec 12, 2016 1:00:33 PM



3 Replies

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Dear Blue East,

Thank you for your support inquiry.

Your assumption is correct. Your PRTG license will work, even if your maintenance is not valid. To allow me to further analyse your issue, I need you to send me some sensitive data.

Therefore, please contact us directly for further communication purposes.

Best,
Sebastian

Created on Dec 12, 2016 3:21:31 PM by Sebastian Kniege [Paessler Support]



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Hi No need Sebastian, sales already helped me. our prtg is now working again. thanks for replying! :)

Created on Dec 12, 2016 3:33:27 PM



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Dear Blue East,

You're welcome :)

Best,
Sebastian

Created on Dec 13, 2016 5:54:28 AM by Sebastian Kniege [Paessler Support]




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