What is this?

This knowledgebase contains questions and answers about PRTG Network Monitor and network monitoring in general. You are invited to get involved by asking and answering questions!

Learn more

PRTG Network Monitor

Intuitive to Use. Easy to manage.
More than 500,000 users rely on Paessler PRTG every day. Find out how you can reduce cost, increase QoS and ease planning, as well.

Free Download

Top Tags


View all Tags

Why the status of "Activation grace period expired" is showing?

Votes:

0

Your Vote:

Up

Down

We have an existing PRTG 500 License with expired Maintenance. But about 2days ago, our PRTG server sent us a "Activation grace period expired" status.

We are under knowledge that this PRTG server of ours will be working forever even with an expired maintenance plan. We won't get any updates, but will work.

So basically our question is, why did out PRTG "expire"? or stopped working? Should this 500probe PRTG server work forever?

Hope somebody can explain the licensing properly.

Thanks in advance!

activation grace-period license

Created on Dec 12, 2016 1:00:33 PM by  Blue East (0) 1



3 Replies

Votes:

0

Your Vote:

Up

Down

Dear Blue East,

Thank you for your support inquiry.

Your assumption is correct. Your PRTG license will work, even if your maintenance is not valid. To allow me to further analyse your issue, I need you to send me some sensitive data.

Therefore, please contact us directly for further communication purposes.

Best,
Sebastian

Created on Dec 12, 2016 3:21:31 PM by  Sebastian Kniege [Paessler Support]



Votes:

0

Your Vote:

Up

Down

Hi No need Sebastian, sales already helped me. our prtg is now working again. thanks for replying! :)

Created on Dec 12, 2016 3:33:27 PM by  Blue East (0) 1



Votes:

0

Your Vote:

Up

Down

Dear Blue East,

You're welcome :)

Best,
Sebastian

Created on Dec 13, 2016 5:54:28 AM by  Sebastian Kniege [Paessler Support]



Please log in or register to enter your reply.


Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.