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Installation about "contacting passler license server"

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Hi, During the trial edition installation on my server in company, i need to enter my license name and key. After i entered it, it pop out "contacting passler license server" (initializing License) Due to my company does not allow connect to external server... does it impact on usage ?? Thanks.

prtg snmp wmi

Created on Jan 26, 2017 5:11:54 AM



3 Replies

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Dear orientorient,

Thank you for your knowledge base post.

During the setup PRTG tries to communicate with our activation servers. If this connection could not be established because your server is offline, PRTG will check this connection for approximately five minutes.
Afterwards the setup will continue allowing you to finish the installation.

Of course, you can run PRTG in an offline environment, however some functions like the auto-update require an internet connection.

Best,
Sebastian

Created on Jan 26, 2017 11:45:13 AM by Sebastian Kniege [Paessler Support]



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Hi,

Title shows "Warning! Could not Check Maintenance!" There is an issue with the validation of your maintenance

PRTG could not check your maintenance because it can not connect to the license server. If there is no maintenance active, PRTG will not run until you extend your maintenance. Please only continue if you have active maintenance.

Afterwards, i can not use prtg..

Created on Feb 2, 2017 1:21:51 AM



Votes:

0

Hello orientorient,

Please get in touch with us, because we need to check your license issues in detail. I will take care of the further communication, as soon as you send us an email.

Best,
Sebastian

Created on Feb 2, 2017 10:17:46 AM by Sebastian Kniege [Paessler Support]




Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.