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Geomap question marks showing in one location

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0

Hi

The location of all our devices are in one area, this whole area shows as ? on the geomap but the map is visible everywhere else including the outer edge of our main site where we also have a device.

We use PRTG for 3 different sites in different geographical locations and only one is showing this problem.

geo-maps geomaps prtg

Created on Jun 3, 2017 8:06:11 AM



5 Replies

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Hello,

Please try the following:

1) to clear Geo Maps Cache (under "Setup -> System Administration -> Administrative Tools"),

2) to restart the PRTG Core Service.

Does that help?

Created on Jun 6, 2017 1:01:55 PM by Isidora Jeremic [Paessler Support]



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i have the same issue but that didn't fix it what should i do

Created on Sep 24, 2017 10:23:45 AM



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Hello Nima,

Thank you very much for your kb-post.

Please make sure to update your PRTG installation to the latest version.

If you still see the questions marks instead of the Geo Map after the update, please see this knowledge base article. It describes the providers that need to be white listed and which are necessarily required for showing the Geo Maps properly.

Best regards,
Sebastian

Created on Sep 25, 2017 10:54:55 AM by Sebastian Kniege [Paessler Support]



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thanks that worked

Created on Sep 28, 2017 11:38:52 AM



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You're welcome,
Sebastian

Created on Sep 28, 2017 2:09:50 PM by Sebastian Kniege [Paessler Support]




Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.