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Can I use Microsoft Office 365 as SMTP relay server for PRTG email delivery?

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I would like to use Office 365 for SMTP delivery instead of the built-in email relay server. How do I have to set up the notification delivery settings in PRTG to send emails via Office 365?

email-delivery email-notifications office365 prtg smtp smtp-relay-server

Created on Aug 16, 2017 12:12:03 PM by  Gerald Schoch [Paessler Support]

Last change on May 22, 2019 1:12:22 PM by  Maike Behnsen [Paessler Support]



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This article applies to PRTG Network Monitor 19 or later

Use Microsoft Office 365 for PRTG SMTP Delivery

You can send out email notifications from PRTG with Office 365 as SMTP relay server if you do not want to use the built-in SMTP relay server for direct email delivery.

Microsoft provides a guide in the Office 365 documentation that we have successfully tested: How to set up multifunction device or application to send email using Office 365

To set up PRTG email delivery with Office 365, provide Notification Delivery settings in PRTG as outlined below.

Settings in PRTG for Office 365 as SMTP Relay

  1. Open the PRTG web interface.
  2. From the main menu bar, select Setup | System Administration | Notification Delivery.
  3. In section SMTP Delivery, use the following settings:
    1. SMTP Delivery Mechanism: Use SMTP relay server (recommended in LANs/NATs)
    2. Sender Email and Sender Name: Enter the email address and the name that will appear as sender of your email notifications.
    3. HELO Ident: We recommend that you use the DNS name of your PRTG server.
    4. SMTP Relay Server: smtp.office365.com
    5. SMTP Relay SMTP Port: 587 (or port 25)
    6. SMTP Relay Authentication: Use standard SMTP authentication
    7. SMTP Relay User and SMTP Relay Password: Enter the credentials for the mailbox that you use with Office 365.
    8. Encrypt Connection: If supported by the server (default)
    9. Encryption Method: TLS 1.0 or above
  4. Save your settings.

SMTP Delivery Settings in PRTG for Office 365
Click to enlarge


Test the SMTP delivery of email notifications:

  1. Open Setup | Account Settings | Notification Templates from the main menu bar in the PRTG web interface.
  2. Look for an email notification for which you are defined as a receiver (for example, the default notification Email to Admin).
  3. Click the Test SMTP Settings button.
  4. Check your mailbox for the test notification.

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Created on Aug 16, 2017 12:18:04 PM by  Gerald Schoch [Paessler Support]

Last change on May 22, 2019 1:13:07 PM by  Maike Behnsen [Paessler Support]



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I can't find the test email button - did it location change?

Created on Jan 17, 2019 8:10:59 PM by  kentravis (0) 1



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Hi there,

Please navigate to "Setup > Account Settings > Notifications", mark the notification you desire via the checkbox on the right side and click the "bell"-icon in the appearing menu on the right side.

Best regards.

Created on Jan 17, 2019 8:52:09 PM by  Dariusz Gorka [Paessler Support]



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Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.