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Hi, we did a move from one server to our new server with this KB https://kb.paessler.com/en/topic/413-how-can-i-move-migrate-my-prtg-installation-to-another-computer After that, I could sign in but there was no old data only new setup. Where is my data? As far as we know everythting is copier, registry etc...... (no reboot yet)

Best regards,

Jacques Junte - ICqT Consultancy

backup new-server prtg

Created on Oct 5, 2017 2:15:20 PM

1 Reply



Hi Jacques,

"no old data" means you're missing the historic data of the sensors or also all devices and sensors? If everything is missing, you might have copied the data from the old server to a wrong path on the new server. The default path in a fresh installation is always C:\ProgramData\Paessler\PRTG Network Monitor\ as long as you don't change it with the PRTG Administration Tool. In that folder lies the configuration file and everything else like monitoring database and so on.

Kind regards,


Created on Oct 6, 2017 9:17:30 AM by  Erhard Mikulik [Paessler Support]

Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.