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All sensor are down when i migrate to the new server.

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Hi, PRTG Admin

I migrate the PRTG Setup from previous server to new server by following: https://kb.paessler.com/en/topic/413-how-can-i-move-migrate-my-prtg-installation-to-another-computer

For the new server, i can use the same IP & User authen from previous server and sensors occur like previous but if i down the previous server, all sensors all down also.

How can i fix it? Thank you. Pond.

down migrate server

Created on May 4, 2018 10:06:18 AM by  Eric Chou (0) 1



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Hello there, thank you for your reply.

Unfortunately, I'm not sure I'm following. We will need additional screenshots and logs to illustrate the issue, I encourage you to contact us and referenece this KB-Post, so that we may assist you further, as there's no simple (and secure) way to share this data here on the KB, which is publicly accessible to anyone.

Best Regards,
Luciano Lingnau [Paessler Support]

Created on May 4, 2018 10:50:32 AM by  Luciano Lingnau [Paessler Support]



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Hi,

For example, the old server IP:192.168.1.1. (Both PRTG and server IP)
The new server have IP:192.168.1.2, i can take the IP from PRTG old server (192.168.1.1) to new server and all sensors occur like old.

But if i shutdown old server (192.168.1.1), the new server (192.168.1.2) that use PRTG IP : 192.168.1.1 are down also.

Thanks, Pond.

Created on May 7, 2018 9:47:39 AM by  Eric Chou (0) 1

Last change on May 7, 2018 10:20:50 AM by  Luciano Lingnau [Paessler Support]



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Thank you for your reply. I'm afraid that I'm still not following. We will need additional screenshots and logs to illustrate the issue, I encourage you to contact us and reference this KB-Post, so that we may assist you further.

Best Regards,
Luciano Lingnau [Paessler Support]

Created on May 7, 2018 10:55:13 AM by  Luciano Lingnau [Paessler Support]



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Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.