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connecting a remote WMI service sensor



I try connect to a a remote server 2012r2. to monitor a services with a wmi sensor. I get the following errormessagae. TOctCheckWMIMetaBase.MetaWork: timeout while waiting in WorkEnter

- De remote server is reachable based on ip and dns name. - WMI tester gives no errors and all the services are shown - I selected the prtg sensor: WMI Service Sensor - the user to connect to the remote server is domain admin - it changed de user running the prtg services to domain admin - I use the latest Version

Maybe, a basic, does I need a probe installed on the remote computer?

In advanced, thanks.

prtg remote sensors wmi

Created on May 14, 2018 8:37:18 AM

3 Replies



All the necessary configuration steps have been taken care of (group memberships are a must, even for administrators)?

Kind regards,
Stephan Linke, Tech Support Team

Created on May 14, 2018 8:36:47 PM by  Stephan Linke [Paessler Support]



Hi Stephan, Thanks for the repsons but what do I need from your link: Necessary configurations steps? This point to another issue as far I see:


Stephan, you point also to the group membership. Can you be some more accurate what you mean with this? Thanks.

Kind regards, Leo

Created on May 15, 2018 5:59:32 AM



Hi Leo,

Sorry, but I indeed provided the incorrect link - here's the correct one. It contains all the necessary information.

Created on May 15, 2018 1:17:12 PM by  Stephan Linke [Paessler Support]

Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.