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connecting a remote WMI service sensor

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I try connect to a a remote server 2012r2. to monitor a services with a wmi sensor. I get the following errormessagae. TOctCheckWMIMetaBase.MetaWork: timeout while waiting in WorkEnter

- De remote server is reachable based on ip and dns name. - WMI tester gives no errors and all the services are shown - I selected the prtg sensor: WMI Service Sensor - the user to connect to the remote server is domain admin - it changed de user running the prtg services to domain admin - I use the latest Version 18.2.40.1683

Maybe, a basic, does I need a probe installed on the remote computer?

In advanced, thanks.

prtg remote sensors wmi

Created on May 14, 2018 8:37:18 AM



3 Replies

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All the necessary configuration steps have been taken care of (group memberships are a must, even for administrators)?

Kind regards,
Stephan Linke, Tech Support Team

Created on May 14, 2018 8:36:47 PM by Stephan Linke [Paessler Support]



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Hi Stephan, Thanks for the repsons but what do I need from your link: Necessary configurations steps? This point to another issue as far I see:

https://kb.paessler.com/en/topic/1403-how-do-i-transfer-the-data-database-snmp-device-settings-from-one-pc-on-c-drive-to-new-server

Stephan, you point also to the group membership. Can you be some more accurate what you mean with this? Thanks.

Kind regards, Leo

Created on May 15, 2018 5:59:32 AM



Votes:

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Hi Leo,

Sorry, but I indeed provided the incorrect link - here's the correct one. It contains all the necessary information.

Created on May 15, 2018 1:17:12 PM by Stephan Linke [Paessler Support]




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