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User Story
As a PRTG User, I want to acknowledge warning states (since they appear often within our environment).
Details of User Story
Let's imagine I'm monitoring a disk store. I have a warning threshold set at 15% free space and an error at 5%. It's 10:30 pm at night and I get a warning notification. I sign on to PRTG and note that space has been depleting at a slow and steady pace for several months so there's little chance it will fill up overnight. I determine it can wait until morning.
I want to "acknowledge" this alert so A) I stop getting email notifications and B) my co-workers know I've seen it. What can I do? Currently, my options are: 1) Pause the alert. The downside to this is it stops monitoring and the disk COULD fill up overnight without my knowing it. 2) Adjust the threshold. The downside here is that I then need to remember to change it back later. 3) Allow the warnings to continue emailing me and my team every 15/30/60 minutes until morning.
It would be incredibly useful to be able to acknowledge the warning so the email alerts would stop but the sensor would keep polling in case the status changes back to normal OR gets worse and becomes an error.
Acceptance criteria
Ability to acknowledge warning states, just like the current down states.
Status
Open
Created on Sep 12, 2018 6:57:22 AM by
Last change on Apr 11, 2024 6:47:28 AM by
