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Enterprise Console Crashing

Votes:

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I have started having an issue where the Enterprise Console will crash after running for only a short amount of time.

It will keep throwing message boxes that say:

Enterprise Console Access violation at address 00B25B66 in module 'PRTG Enterprise Console.exe'. Read of address 00000048. [ OK ]

I tried updating to the latest build thinking it might have been a bug that got fixed but no change. I suspect it happened when I added a new device using a custom OID, and further added an advanced custom SNMP sensor however I cannot remove these right now as I need to keep a close eye on them. Everything is fine in the web interface.

As it is a program crash, I thought it might be something support would be interested in seeing?

I am running PRTG 18.3.43.2323 on Windows 10 x64.

crash crashing enterprise-console

Created on Sep 21, 2018 11:18:27 AM



3 Replies

Votes:

0

Please switch over to the EC successor, PRTG Desktop and let me know if that works better :)

PRTG Scheduler | PRTGapi | Feature Requests | WMI Issues | SNMP Issues

Kind regards,
Stephan Linke, Tech Support Team

Created on Sep 21, 2018 12:27:17 PM by Stephan Linke [Paessler Support]



Votes:

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I am having this issue as well, but only for one of my remote probes. The other 5 have no issue.

An answer of "switch to the EC successor, PRTG Desktop" is not a valid solution!! That tool is still in development. I have paid to use the EC as well as support for all it's existing functions.

Created on Oct 10, 2018 3:53:17 PM



Votes:

0

Hi there,

Thanks for the reply. While PRTG Desktop might still be "in development", we already recommend it for production and most of our customers like to work with it. However, I understand that it might not be a viable solution for you at this point int time.

As for the issue, it only crashes when you're pointing it to a specific remote probe and/or subnodes of the same? Does it have a special name or anything like that, like quotes, single quotes within it?

PRTG Scheduler | PRTGapi | Feature Requests | WMI Issues | SNMP Issues

Kind regards,
Stephan Linke, Tech Support Team

Created on Oct 11, 2018 6:57:30 AM by Stephan Linke [Paessler Support]




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