What is this?

This knowledgebase contains questions and answers about PRTG Network Monitor and network monitoring in general. You are invited to get involved by asking and answering questions!

Learn more

PRTG Network Monitor

Intuitive to Use. Easy to manage.
300.000 administrators have chosen PRTG to monitor their network. Find out how you can reduce cost, increase QoS and ease planning, as well.

Free Download

Top Tags


View all Tags

[OPEN] Increase supported TLS version for AWS sensors

Votes:

5

Your Vote:

Up

Down


Want this feature implemented, too? Please upvote by clicking Thumbs up!

(Posts as a reply won't be published in this feature request thread. Read Me!)


User Story

As a PRTG User, I want to use TLS 1.2 and, when supported by AWS, TLS 1.3.

Details of User Story

I have TLS 1.0 and lower disabled in my environment (PRTG Network Monitor 18.3.44.2059 x64 on Windows Server 2012 R2). This results in the following errors from, for example, the Amazon Cloudwatch EC2 sensor in the gui:

Could not create the sensor Amazon CloudWatch EC2 BETA on device MyDevice (x.x.x.x). A WebException with status ReceiveFailure was thrown.

Manually running the sensor results in the following:

AWSv2.exe -ak="ACCESSKEY" -sk="SECRETKEY" -service="EC2"
?<?xml version="1.0" encoding="utf-8"?>
<prtg>
  <error>1</error>
  <text>A WebException with status ReceiveFailure was thrown.</text> 
</prtg>

In .net 4.5, the default is only Ssl3|Tls. this can be expanded with System.Security.Principal: ServicePointManager.SecurityProtocol = SecurityProtocolType.Tls12 | SecurityProtocolType.Tls11 | SecurityProtocolType.Tls | SecurityProtocolType.Ssl3;

Acceptance criteria

  • Have TLS 1.2 working
  • Have TLS 1.3 working, once released

Status

Open

amazon-cloudwatch-sensor improve-prtg prtg-kbtracker tls

Created on Oct 22, 2018 6:05:38 PM by  mhale (5) 1

Last change on Oct 29, 2018 7:04:58 AM by  Stephan Linke [Paessler Support]



3 Replies

Votes:

0

Your Vote:

Up

Down

Hi there,

What .Net Version is currently installed on the Core Server? We would recommend .Net 4.7 to make these connections possible.

Best regards.

Created on Oct 23, 2018 11:53:52 AM by  Dariusz Gorka [Paessler Support]



Votes:

0

Your Vote:

Up

Down

Core server has version 4.7.02053 installed. I was told by support that PRTG is "using an SDK from Amazon that only supports TLS 1.0 at the moment." so this is a feature request.

Created on Oct 23, 2018 12:21:20 PM by  mhale (5) 1



Votes:

1

Your Vote:

Up

Down

I took the freedom and edited the first post to be properly formatted.


PRTG Scheduler | PRTGapi | Feature Requests | WMI Issues | SNMP Issues

Kind regards,
Stephan Linke, Tech Support Team

Created on Oct 29, 2018 7:09:04 AM by  Stephan Linke [Paessler Support]



Please log in or register to enter your reply.


Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.