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Execute HTTP Action with TLS1.2

Votes:

1

Hello, we are trying to implement Execute HTTP action feature on notifications, but we're not able to do so.

If we execute call from powershell with invoke-webrequest everything works fine, but from prtg, we're getting errors. 

"Failed to establish secure connection

[Step 0] Error connecting with SSL. Error connecting with SSL. error:14077410:SSL routines:SSL23_GET_SERVER_HELLO:sslv3 alert handshake failure\\
[Step 1] Error connecting with SSL. Error connecting with SSL. error:14077410:SSL routines:SSL23_GET_SERVER_HELLO:sslv3 alert handshake failure\\
[Step 2] Error connecting with SSL. Error connecting with SSL. error:14077410:SSL routines:SSL23_GET_SERVER_HELLO:sslv3 alert handshake failure\\
[Step 3] Error connecting with SSL. Error connecting with SSL. error:14094410:SSL routines:ssl3_read_bytes:sslv3 alert handshake failure\\
[Step 4] Error connecting with SSL. Error connecting with SSL. error:14094410:SSL routines:ssl3_read_bytes:sslv3 alert handshake failure\\
[Step 5] Socket Error # 10054 Connection reset by peer.\\
[Unsecure] IOHandler value is not valid (Sensor/Source/ID: 17409/17409/1)"

We have checked everything that can be checked.

PRTG version we're running is: 18.4.45.1898+.

Any help would be appreciated, since from all other systems integration is working properly. Target web server works only under TLS 1.2, and have a valid certificate since it works from other systems.

execute-http-action prtg ssl-certificate tls

Created on Oct 23, 2018 2:45:08 PM

Last change on Feb 13, 2020 2:13:42 PM by Luciano Lingnau [Paessler]



3 Replies

Votes:

0

Hello there,

It should work from PRTG as well with "TLS 1.2 only". Does it work in Powershell when run on the PRTG server as well? Is there maybe a proxy configured in PRTG?

To take a deeper look into this, please run a Wireshark capture on the PRTG server, one time when calling the url from Powershell and then another one when PRTG calls the url. You can also use a capture filter in Wireshark so that it only captures the traffic between PRTG and the target ip to keep the record smaller.

If you need to have as a look at the captures as well, send them to us by email ([email protected]) and mention this thread in your email.

Kind regards,

Erhard

Created on Oct 24, 2018 12:03:43 PM by Erhard Mikulik [Paessler Support]



Votes:

0

Hi there, i have the exact same problem. The endpoint renewed the certificate and now I have this SSLv3 handshake error.

Created on Mar 28, 2019 1:38:41 PM



Votes:

0

Hi Quentin,

Please see Erhards post as we need more details to troubleshoot this properly.

PRTGapi | Feature Requests | WMI Issues | SNMP Issues

Kind regards,
Stephan Linke, Tech Support Team

Created on Mar 29, 2019 8:00:07 AM by Stephan Linke [Paessler Support]




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