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How to resolve issue with WMI Exchange Sensor ?

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Hello

I have an Error on"MSExchange Store Interface: RPC Latency average (msec) _Total "Sensor for my Exchange 2010. It Returns " The host's WMI system is returning invalid data. Please activate "Write sensor result to disk" in this sensor's settings to find out what is going on. (code: PE264)" Error.

I enabled Write sensor to disk and the below is the result.Please let Me know how I can fix it.

Data['blockedsens'].asString := '';
Data['canlinux'].asString := '0';
Data['channelnames'].asString := 'RPC Latency average (msec)'#$D#$A + 
'0'#$D#$A + 
'';
Data['classinfo_win32_perfrawdata_msexchangestoreinterface_msexchangestoreinterface_ok'].asString := '1';
Data['classinfo_win32_perfrawdata_msexchangestoreinterface_msexchangestoreinterface_totalfield'].asString := '_Total';
Data['connectionGUID'].asString := '{78BB4727-CF76-49D3-A2D8-B2838AE89908}';
Data['counterinfo_0_b_last'].asString := '0';
Data['counterinfo_0_b_last_0'].asString := '0';
Data['counterinfo_0_b_last_1'].asString := '0';
Data['counterinfo_0_b_last_2'].asString := '0';
Data['counterinfo_0_b_last_3'].asString := '0';
Data['counterinfo_0_b_last_4'].asString := '0';
Data['counterinfo_0_calcaverage'].asString := '0';
Data['counterinfo_0_ok'].asString := '1';
Data['counterinfo_0_r_0'].asString := '0';
Data['counterinfo_0_r_1'].asString := '0';
Data['counterinfo_0_r_2'].asString := '0';
Data['counterinfo_0_r_3'].asString := '0';
Data['counterinfo_0_r_4'].asString := '0';
Data['counterinfo_0_t_last_0'].asString := '0';
Data['counterinfo_0_t_last_1'].asString := '0';
Data['counterinfo_0_t_last_2'].asString := '0';
Data['counterinfo_0_t_last_3'].asString := '0';
Data['counterinfo_0_t_last_4'].asString := '0';
Data['counterinfo_0_v_last_0'].asString := '0';
Data['counterinfo_0_v_last_1'].asString := '0';
Data['counterinfo_0_v_last_2'].asString := '0';
Data['counterinfo_0_v_last_3'].asString := '0';
Data['counterinfo_0_v_last_4'].asString := '0';
Data['datafield'].asString := 'RPCLatencyaveragemsec';
Data['datakind'].asString := '203';
Data['defaultscale'].asString := '0';
Data['expandinstance'].asString := '0';
Data['fastcount'].asString := '10';
Data['host'].asString := 'Ext-Cas.bginternal.com';
Data['hostv6'].asString := '';
Data['inerror'].asString := '1';
Data['initialized'].asString := '1';
Data['instance'].asString := '_Total';
Data['interfacenumber'].asString := '';
Data['inum'].asString := '';
Data['ipversion'].asString := '0';
Data['isexesensor'].asString := '0';
Data['ishybrid'].asString := '0';
Data['iswmi'].asString := '1';
Data['lastmsg'].asString := '#O264';
Data['lastuptime'].asString := '0';
Data['notonpod'].asString := '0';
Data['ok'].asString := '1';
Data['reboot'].asString := '43421.273874838';
Data['reqmsginterval'].asString := '60';
Data['resultfile'].asString := 'Result of Sensor 17013.txt';
Data['runcount'].asString := '142';
Data['sensorid'].asString := '17013';
Data['simulate'].asString := '0';
Data['timeout'].asString := '90';
Data['timestamp_sys100ns'].asString := '52235577800000';
Data['tlsexplicit_default'].asString := '';
Data['tlsexplicit_ftp'].asString := '';
Data['tlsexplicit_imap'].asString := '';
Data['tlsexplicit_pop3'].asString := '';
Data['tlsexplicit_port'].asString := '';
Data['tlsexplicit_smtp'].asString := '';
Data['uptimecount'].asString := '0';
Data['usednstime'].asString := '0';
Data['waitresponsecounter'].asString := '0';
Data['windowslogindomain'].asString := 'BGInternal.com';
Data['windowsloginpassword'].asString := '***';
Data['windowsloginusername'].asString := 'CIM';
Data['windowsnamespace'].asString := '';
Data['wmiclassname'].asString := 'Win32_PerfRawData_MSExchangeStoreInterface_MSExchangeStoreInterface';
Data['workduration'].asString := '1042';

Thanks

exchange prtg wmi

Created on Nov 18, 2018 11:52:11 AM by  Sara (0) 1

Last change on Nov 19, 2018 11:16:50 AM by  Stephan Linke [Paessler Support]



5 Replies

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Was the target host already restarted That most likely will fix it.


PRTG Scheduler | PRTGapi | Feature Requests | WMI Issues | SNMP Issues

Kind regards,
Stephan Linke, Tech Support Team

Created on Nov 20, 2018 6:38:30 AM by  Stephan Linke [Paessler Support]



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Hello,

did you resolve the issue.I have the same problem,different sensor(rpc request sent_total).

"The host's WMI system is returning invalid data. Please activate "Write sensor result to disk" in this sensor's settings to find out what is going on. (code: PE264)"

After activating "Write sensor result to disk"

SELECT Name,RPCRequestssent FROM win32_perfrawdata_msexchangestoreinterface_msexchangestoreinterface WHERE Name = '_Total'

RPCRequestssent: -2124129229, -2124122797, -2124111343, -2124105305, -2124098971, -2124093668

Created on Jan 21, 2019 11:55:15 AM by  Andy555 (0)



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That's likely indeed invalid data :) You might want to check on our WMI Troubleshooting guide. Some of the steps are less invasive than others, but you might want to do it in a scheduled downtime of the server.


PRTG Scheduler | PRTGapi | Feature Requests | WMI Issues | SNMP Issues

Kind regards,
Stephan Linke, Tech Support Team

Created on Jan 22, 2019 9:33:30 AM by  Stephan Linke [Paessler Support]

Last change on Jan 28, 2019 8:34:09 AM by  Stephan Linke [Paessler Support]



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OK after full backup error disappeard

Created on Jan 28, 2019 8:28:18 AM by  Andy555 (0)



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That's strange. Let us know when the issue comes back - hopefully, that'll not be the case.


PRTG Scheduler | PRTGapi | Feature Requests | WMI Issues | SNMP Issues

Kind regards,
Stephan Linke, Tech Support Team

Created on Jan 28, 2019 8:32:38 AM by  Stephan Linke [Paessler Support]



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Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.