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Daily Alert/Alarm Summary sent to email

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0

I've seen a couple posts that come close to what we're looking for but here's the scenario:

Whenever there is an alert or alarm triggered, an email is sent to a specific technician's inbox. Given certain situations, this can result in many emails coming in, each including various needed details for technicians to make use of.

My manager on the other hand wants to be aware of all alerts that come through each day so he can review them in the mornings. He doesn't want to have to read every email individually, only needing a high level view of these events.

My attempt to solve this was to do so via our email server. Basically, every alarm/alert email sent to the tech's inbox triggers an action in the mail server, appending the subject line and time stamp of the alarm email to a text file. Then every day that text file is emailed to the manager and a new textile starts building throughout the day. Unfortunately there are cases where the email server doesn't handle this process as well as intended.

Is there any way to accomplish this within PRTG?

Thank you

alarm alert daily email summary

Created on Dec 14, 2018 8:00:32 PM



3 Replies

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Not really, as the summarization engine has it's limits and will send out a notification if there are 25 collected notifications. You could write the alert details to a daily CSV file and send this one instead - would that be an option?

PRTG Scheduler | PRTGapi | Feature Requests | WMI Issues | SNMP Issues

Kind regards,
Stephan Linke, Tech Support Team

Created on Dec 17, 2018 3:20:16 PM by Stephan Linke [Paessler Support]



Votes:

0

I would think that to do the trick. Is there a way to have PRTG do this? or would it be an external script reacting to emails being sent out as described in the original post?

Created on Dec 20, 2018 2:06:20 PM



Votes:

0

It would be periodically callling the following API endpoint:

/api/table.csv?id=0&content=sensors&columns=objid,status&count=*&filter_status=5

..store the CSV, remove duplicates and then send the CSV via PowerShell to the manager. The problem here is that we don't actually store the messages with the sensor result, so it's somewhat difficult to generate a report of alarms. A different approach would be to have him simply check a Syslog Receiver Sensor where he can filter for a date. In order to have alerts stored within one, check out Is there a way to store sensor messages :)

PRTG Scheduler | PRTGapi | Feature Requests | WMI Issues | SNMP Issues

Kind regards,
Stephan Linke, Tech Support Team

Created on Dec 21, 2018 9:41:40 AM by Stephan Linke [Paessler Support]




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