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Connection could not be established (80070005: Access is denied) (code: PE015). It appears that you

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Hi!

I have a problem with WMI connections, I have already read related articles but can`t resolve my problem. There are 4 sensors for my server: CPU Load, Memory, Free Disk Space and Ping. The Ping sensor is working correctly because it doesn`t need windows credentials, other sensors need credentials but only CPU load working properly. This is not access problem, can you help me with this problem please?

80070005 access-denied pe015 prtg wmi

Created on Dec 20, 2018 1:38:52 PM by  Elmira Aliyeva (0) 2



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Hi Elmira,

The error response is coming like that from the queried host. Some WMI queries might work, but not necessarily all of them without proper access rights. Have you tried using a domain admin in "Credentials for Windows Systems" to see if it works then?

You can also test with our WMI Tester. Here you find a few queries from some of the WMI sensors to run with the tester.

Kind regards,

Erhard

Created on Dec 21, 2018 11:35:38 AM by  Erhard Mikulik [Paessler Support]



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Thanks for your reply, Erhard!

I runned this test (both in Basic and Anvanced mode with custom queries) on the server which sensors is working properly and the result of test - access denied (80070005). I can`t understand why sensors work if there an access problem.

Created on Dec 21, 2018 11:55:47 AM by  Elmira Aliyeva (0) 2

Last change on Dec 21, 2018 1:12:40 PM by  Erhard Mikulik [Paessler Support]



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Hi Elmira,

This usually happens when you don't do it exactly the same, for example with wmi it can sometimes make a difference if using IP or hostname/fqdn when querying the target. Also it is is possible that you do in fact not use the same credentials.

Kind regards,

Erhard

Created on Dec 21, 2018 1:23:25 PM by  Erhard Mikulik [Paessler Support]



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