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As a PRTG User and network technician, I want to be able to have alerts and alarms sent to specific people during certain times.
Details of User Story
I and 3 others rotate on an on-call schedule, taking 1 week at a time. We want to be able to have PRTG send the current on-call tech alarms and alerts so they can get started on solving them. We want the other 3 on-call techs left alone at that time.
Right now we have a central email account that alarms/alerts are sent to that all 4 of us can check. Additionally, we each have our own email accounts that ping our phoned etc.
We are looking for a way to set up a calendar so every week, the corresponding co-call tech changes and receives the alarms/alerts as they come in, while still sending the same emails to the central account.
Specifics can be changed so long as the end function performs similarly.
- Calendar or weekly rotation (may be worth setting custom time duration if other users have weekends off etc) of predefined "on-call" users/email accounts - Alarms are emailed to both the "on-call" and central email accounts - Non on-call technicians in the schedule do not get emails unless they are the active on-call tech.