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WebInterface Chrome issue

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Hi my configuration: PRTG Version PRTG Network Monitor 18.4.47.1962 x64 Auto-Update Status Version 18.4.47.1962 successfully installed Operating System Microsoft Windows Server 2012 R2 Standard (6.3 Build 9600), Google Chrome Version 71.0.3578.98 (Oficjalna wersja) (64-bitowa)

chrome is empty...

Email example: Please look at this URL: https://urladdress.net:443/sensor.htm?id=10189 PRTG Version: V 18.4.47.1962

chrome link prtg

Created on Jan 16, 2019 2:25:03 PM by  prozan (1) 1



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I am in the same boat, I ran the auto-update and the UI in chrome will not work correctly. I am to the KB to see what might be going on?

Created on Jan 16, 2019 5:13:46 PM by  spekt909 (0) 1

Last change on Jan 16, 2019 7:22:05 PM by  spekt909 (0) 1



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Are you guys using Grammarly by any chance? Please try to disable it, we currently have an issue with that specific plugin.


PRTG Scheduler | PRTGapi | Feature Requests | WMI Issues | SNMP Issues

Kind regards,
Stephan Linke, Tech Support Team

Created on Jan 17, 2019 6:32:33 AM by  Stephan Linke [Paessler Support]



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Yes Your right. Grammarly is the thing.

Just turn off for PRTG window...

Image description

Created on Jan 17, 2019 6:52:29 AM by  prozan (1) 1



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@prozan Disabling it in Grammarly didn't do the trick for me, it actually made it worse :D Did it work for you?


PRTG Scheduler | PRTGapi | Feature Requests | WMI Issues | SNMP Issues

Kind regards,
Stephan Linke, Tech Support Team

Created on Jan 17, 2019 7:01:56 AM by  Stephan Linke [Paessler Support]



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I'm also experiencing this problem. Removing Grammarly indeed made the difference.

Is this getting patched? Quite annoying.

Created on Jan 17, 2019 9:35:52 AM by  svenvandorst (50) 2 1



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This is likely caused by the plugin interfering with PRTGs javascript somehow. We're in contact with Grammarly regarding this already.


PRTG Scheduler | PRTGapi | Feature Requests | WMI Issues | SNMP Issues

Kind regards,
Stephan Linke, Tech Support Team

Created on Jan 17, 2019 9:44:01 AM by  Stephan Linke [Paessler Support]



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Yes it fully sove My Problem

Created on Jan 17, 2019 10:12:45 AM by  prozan (1) 1



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Good stuff Stephan! Please let us know the outcome. Keep up the good work.

Created on Jan 17, 2019 12:24:24 PM by  svenvandorst (50) 2 1



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In the meantime, you could open up a support request with them as well so this gains some traction :)


PRTG Scheduler | PRTGapi | Feature Requests | WMI Issues | SNMP Issues

Kind regards,
Stephan Linke, Tech Support Team

Created on Jan 17, 2019 12:54:18 PM by  Stephan Linke [Paessler Support]



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I too am having this problem (or something similar), but do not have the Grammarly extension. PRTG does seem to work incognito, so it seems likely that some extension could be conflicting. This is what I have active: 1Password Cisco WebEx Google Docs Offline Google Hangounts IT Glue Password App (Passportal) Switchvox Dial Switchvox Screen Sharing

We did not have this problem on 18.4.46.

Created on Jan 17, 2019 11:06:16 PM by  schester (0) 1



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Some from quick testing it looks like it may be the IT Glue Chrome Extension that is causing the issue. I'll leave it off and confirm.

Created on Jan 17, 2019 11:12:32 PM by  schester (0) 1



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Ok, so disabling Grammarly fixed most of the issues, However, now when I go into any settings it will try to rename a few fields with old data from another edit. Putting chrome into incognito fixies it. I am sure it is another extension, it is odd these issues only started after the update to (18.4.47.1962). I have always had an issue with the scroll bar not rendering, but a refresh fixes it.

Created on Jan 18, 2019 8:35:01 PM by  spekt909 (0) 1



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Are we talking about credential fields here? Or do other fields get populated as well?


PRTG Scheduler | PRTGapi | Feature Requests | WMI Issues | SNMP Issues

Kind regards,
Stephan Linke, Tech Support Team

Created on Jan 21, 2019 7:54:17 AM by  Stephan Linke [Paessler Support]



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Same problem in Chrome. In my case it was the "Acano" extension.

Created on Jan 22, 2019 6:05:02 AM by  ebrandhoefer (0)



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Any options to add PRTG to an exclude list for the extension?


PRTG Scheduler | PRTGapi | Feature Requests | WMI Issues | SNMP Issues

Kind regards,
Stephan Linke, Tech Support Team

Created on Jan 22, 2019 9:30:10 AM by  Stephan Linke [Paessler Support]

Last change on Jan 22, 2019 9:30:16 AM by  Stephan Linke [Paessler Support]



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