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Install 64 bit probe

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I'm unable to install the 64bit probe. I would like to do this because i'm getting out of memory errors running the 32bit version.

I have PRTG Network Monitor 19.1.48.2811 [Preview] x64 the system is a VM with 24 GB of memory installed. I've followed the steps in https://kb.paessler.com/en/topic/45033-64-bit-download and https://kb.paessler.com/en/topic/70426-i-thought-i-had-switched-to-64-bit-prtg-but-no

Still, my task manager is showing PRTG Probe (32bit). Am I missing something? Also, why not give the option to the end user at installation like most programs?

64bit help installation

Created on Feb 5, 2019 12:08:49 AM



1 Reply

Votes:

0

Dear njohnson,

thanks for your KB posting.

Please note that the PRTG Probe service is a pure 32bit service which is not available as 64bit version.

Nevertheless, the "out of memory" error messages indicate problems in the configuration. Do you operate a lot of EXE sensors which drive the memory consumption upwards?

Within our recommendations, the probe service should never need more than 1-2 GB RAM, which is why the 4 GB available with 32bit should always be sufficient.

Best regards,
Sven Roggenhofer [Paessler Technical Support]

Created on Feb 5, 2019 10:57:56 AM by Sven Roggenhofer [Paessler Technical Support]




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