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Can't connect with PRTG DESKTOP

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I was trying to use the new PRTG Desktop app but the connection times out every time. The only way I can use it is connecting on the actual server with "localhost" as the address. I was using the enterprise console before with no problem locally and remotely. I'm running 19.1.49.1916 PRTG500 on a cluster with one fail-over.

Thanks.

connection-timeout prtg prtg-desktop

Created on Mar 25, 2019 10:03:43 PM



3 Replies

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And it works when you put the actual FQDN in a browser? Port and password are correct?

PRTGapi | Feature Requests | WMI Issues | SNMP Issues

Kind regards,
Stephan Linke, Tech Support Team

Created on Mar 26, 2019 3:19:39 PM by Stephan Linke [Paessler Support]



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I figure this one out. I had on the settings to only be accessible from localhost. Changed it to all available IPs and is working now. I guess when I updated somehow the settings changed. All good now.

Thanks

Created on Mar 26, 2019 5:26:02 PM



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Glad to hear that :)

PRTGapi | Feature Requests | WMI Issues | SNMP Issues

Kind regards,
Stephan Linke, Tech Support Team

Created on Mar 26, 2019 5:44:47 PM by Stephan Linke [Paessler Support]




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