What is this?

This knowledgebase contains questions and answers about PRTG Network Monitor and network monitoring in general.

Learn more

PRTG Network Monitor

Intuitive to Use. Easy to manage.
More than 500,000 users rely on Paessler PRTG every day. Find out how you can reduce cost, increase QoS and ease planning, as well.

Free Download

Top Tags

View all Tags

Customizing Notification E-mail HTML Format



Dear Support team, Is it possible to customize the html format in email notification? Thanks for your helps

custom html notification

Created on May 7, 2019 12:02:36 PM

3 Replies



Hi Hossein,

Please check our Stance Regarding Customizations Of PRTG, as it applies to all parts of PRTG, including the notification mails.

PRTGapi | Feature Requests | WMI Issues | SNMP Issues

Kind regards,
Stephan Linke, Tech Support Team

Created on May 8, 2019 12:17:55 PM by  Stephan Linke [Paessler Support]



I read your stance regarding customization of PRTG. So is it possible to customize "notification email" HTML format for versions older than 17.4.35 ?

Created on May 15, 2019 5:55:22 AM



Well, the templates do reside in the following folder. Note that an update is likely to overwrite them:

C:\Program Files (x86)\PRTG Network Monitor\webroot\mailtemplates

If you're in dire need of custom HTML notification mails as we used to have, check out How can I send custom HTML email notifications?

Created on May 15, 2019 7:35:47 AM by  Stephan Linke [Paessler Support]

Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.