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consistend Backup (through VSS) of Database



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User Story

As a PRTG User, I want to have an easy and reliable way to backup our PRTG servers via our (veeam) backup solution.

Details of User Story

In your current kb you are saying: "To get a complete and 100% CONSISTENT backup of the databases (for example, log database, monitoring database, Toplist database, Ticket database), please stop the PRTG core server while running the actual backup process. "

Until a few days ago, this worked for us by triggering a cmd with net start/stop by veeam before and after the snapshot of the vm, but after the latest prtg update, the starting of the service seems to exceed some timeout (about 20sek) which a cannot control even by registry entry (ServicesPipeTimeout) of windows. The Service is starting fine anyway after that, but net start is reporting back an error.

Acceptance criteria

  • Criterion #1 I think the best (and easiest?) solution would be to implement VSS to get the database in a consistent state because Veeam (any many other backup solutions) are supporting this and therefor, a 100% consistent backup would be made easily achievable.



add-feature backup vss

Created on Jun 5, 2019 6:13:29 AM


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Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.