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Two way communication between PRTG to JIRA service desk

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Hi,

I would like to have the following functions:

  • if any of my monitored device is down, or exceed threshold open a ticket in Jira Serice Desk Server (not cloud) (PRTG > JIRA)
  • if the ticket is change to a status (for expample "working on") tha alert status change to acknowledged (JIRA > PRTG)

The question is if alert status can be change via API? v

api jira prtg

Created on Sep 28, 2019 9:22:49 AM by szekeresviktor (2) ●1

Last change on Sep 30, 2019 4:20:20 AM by Sven Roggenhofer [Paessler Technical Support]



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Hi there,

Thank you for your message.

I'm afraid this is not possible at the moment.

However, for such ideas we have the possibility to add a feature suggestion to our knowledge base.

Please find more information on how to add one, here.

Thank you!

Kind regards,
Andreas Günther
Tech Support, Paessler AG

[email protected]

Created on Sep 30, 2019 2:05:38 PM by Andreas Günther [Paessler Support]



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Hello,

Can you try this ?

https://marketplace.atlassian.com/apps/1221707/alert-catcher-it-incident-alerting?tab=overview&hosting=server

Best regards,

Created on Jul 30, 2020 7:31:19 PM by mehaNo (0)



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